Strategic Account Director

This is a fully remote position, open to applicants in Texas.

📋 Description

• Lead, mentor, and cultivate teams of Account Executives and Strategic Account Executives.

• Establish strategic direction, priorities, operational expectations, role clarity, and accountability for AE and SAE teams.

• Promote a high-performance culture through constructive feedback, talent development, and succession planning.

• Provide executive accountability and senior-level oversight for large, intricate employer PBM clients.

• Act as the escalation point for complex client issues and senior-level interactions.

• Oversee aggregate revenue growth, retention, and profitability for the designated portfolio.

• Guide renewal and expansion strategies while identifying opportunities for solution expansion.

• Deliver portfolio-level insights into drug trends, pricing strategies, guarantees, and account economics utilizing advanced analytics and AI-driven modeling.

• Collaborate with finance, underwriting, and senior leaders regarding renewal scenarios, margin opportunities, and executive client discussions.

• Lead and influence cross-functional partners across account management, clinical, product, operations, underwriting, analytics, and implementation.

• Align resources, eliminate barriers, and facilitate complex client and business objectives.

• Provide leadership oversight for intricate RFPs and renewals.

• Stay informed on pharmacy benefit management, managed care, healthcare market trends, legislative, and regulatory developments.

⛳️ Requirements

• A minimum of 10 years of experience in healthcare, account management, or related client-facing roles.

• Prior experience in people leadership, including coaching, performance management, and talent development.

• Proven success in managing large, complex employer or health plan accounts through teams.

• Demonstrated executive presence and strategic insight, including leading senior-level client discussions and presenting complex financial and PBM concepts to non-technical audiences with clarity and confidence.

• Strong digital and AI proficiency, along with inclusive leadership that aligns with transformation initiatives.

• A valid driver’s license and a reliable, insured personal vehicle.

• Bachelor’s degree, advanced degree, or equivalent experience.

• Willingness to travel up to 40%, including overnight and short-notice travel.

• Experience in healthcare, pharmacy benefit management, managed care, or environments influenced by regulations or policies related to healthcare.

• Strong proficiency in utilizing data and analytics, including AI-driven insights, to assess renewal risks, evaluate account economics, inform pricing and guarantee strategies, and enhance portfolio performance.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being, based on eligibility.