Strategic ABA Practice Partner

This is a fully remote position, open to applicants in United States.

📋 Description

• Foster strong, reliable relationships with Finni’s provider partners

• Comprehend each practice’s objectives, challenges, financial status, and growth potential

• Provide guidance to practice owners regarding operational, financial, and growth-related decisions

• Discover opportunities to enhance practice performance and formulate actionable strategies

• Evaluate practice performance and identify operational and business growth drivers

• Collaborate to enhance patient volume, provider utilization, staffing, retention, revenue, and profitability

• Create and monitor KPIs while producing regular business reviews and presentation materials

• Manage provider launches and assist practices during expansion phases

• Recognize obstacles and work with internal Finni teams to address them

• Design scalable solutions for recurring operational issues

• Optimize provider workflows, processes, tools, and systems

• Utilize data to spot trends, diagnose problems, and assess operational enhancements

• Establish SLAs, KPIs, and accountability frameworks across the provider experience

• Collaborate with RCM, credentialing, product, operations, and leadership teams

• Bridge the gap between provider needs and internal teams

• Partner with company leadership on strategic initiatives

• Enhance provider-facing resources, training, documentation, and self-service tools

• Contribute to making the provider experience more proactive, scalable, and effective

⛳️ Requirements

• Over 5 years of experience in ABA or behavioral health, with extensive experience leading, managing, or scaling an ABA practice or multiple practices

• In-depth understanding of ABA operational realities, such as clinical operations, staffing, utilization, scheduling, patient growth, retention, compliance, RCM, payer relationships, and reimbursement

• Experience collaborating directly with BCBAs, clinical leaders, practice owners, or other healthcare providers

• Comprehensive understanding of the connection between clinical quality, provider capacity, operational performance, and financial outcomes

• Strong grasp of the financial factors influencing an ABA practice

• Proficient in analyzing financial statements, budgets, revenue, expenses, staffing costs, utilization, margins, and other critical business drivers

• Capable of translating data and financial performance into clear, actionable insights

• Demonstrated ability to identify operational challenges, ascertain root causes, and devise practical solutions

• Experience in developing or enhancing processes, workflows, systems, and accountability frameworks

• Background in designing or optimizing staffing models, team structures, and workforce strategies

• Strong understanding of operational KPIs and utilizing data to enhance performance

• Experienced in setting and managing performance goals such as growth, retention, utilization, patient access, provider productivity, and NPS

• Proven experience in supporting new practice or market launches and preparing operations for sustainable growth

• Excellent analytical and critical-thinking abilities

• Skilled at navigating complex, ambiguous issues and creating actionable roadmaps

• Experience establishing new operational functions or structuring processes where a mature playbook is lacking

• Outstanding communication and relationship-building capabilities

• Ability to earn trust from practice owners and serve as a credible thought partner

• Comfortable communicating via Google Meet, Slack, email, and other platforms

• Genuine passion for assisting small business owners in building successful practices

• Experience across multiple locations and/or states is highly preferred

• Preference for candidates who have owned or contributed to a P&L, budget, or financial performance of a practice or region

🏝️ Benefits

• Competitive salary

• 401(k) plan

• Medical, dental, and vision coverage

• Flexible working hours

• Paid time off

• Paid holidays

• Opportunity to significantly impact the growth of a rapidly expanding healthcare company

• Collaborate directly with ABA practice owners and Finni leadership to influence the future of the provider experience