Store Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and ensure adherence to operational policies, procedures, and management tools.

• Detect implementation and compliance discrepancies at the store, regional, and divisional levels.

• Evaluate and communicate key compliance metrics to senior stakeholders.

• Perform administrative duties that enhance store efficiency and productivity.

• Offer basic training to new staff on internal systems, processes, and procedures.

• Recognize complex issues that require IT or departmental intervention and escalate them as needed.

• Monitor support tickets, pinpoint recurring issues, and create reports on trends and areas for improvement.

• Identify opportunities for workflow optimization and propose enhancements for complex business challenges.

• Provide associate service by adhering to departmental policies, processes, and standards.

• Assist NAPA Auto Parts store teams and personnel by offering guidance, troubleshooting, and resolving issues.

⛳️ Requirements

• A minimum of 4 years of administrative, planning, and analytical experience, preferably in a dynamic multi-unit environment.

• Exceptional attention to detail.

• Commitment to operational excellence and consistent application of operational standards.

• Strong time management skills.

• Proficient in operational tools, inventory management systems, and reporting software.

• Excellent customer service orientation; ability to evaluate customer needs and provide solutions, troubleshooting assistance, or methods for ensuring a positive customer experience.

• Strong interest and expertise in general business, retail, and distribution operations.

• Capacity to adapt to change, seek improvements, and learn new processes and methods.

• Specific experience with NAPA Store at the Store Manager, Assistant Store Manager, or District Manager level is highly preferred.

🏝️ Benefits

• Full-time employment.

• Remote work arrangement.