Store Ops Solutions Manager – Technical Content Development

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Oversee technical writing and policy governance for Retail Operations Programs

• Serve as the main point of contact for operational processes, procedures, and risk management for Retail Store/Operations

• Ensure the operational integrity of the procedures outlined in the WOW! Answer Guide

• Recognize operational risk trends and develop strategic solutions for Retail Stores and TD Bank partners

• Contribute to shaping the strategic direction of the Retail Store Network Risk & Compliance function

• Supervise a project specialist tasked with operational risk reporting and allocate responsibilities as required

• Guarantee that operational controls effectively identify and mitigate regulatory breaches and failures in internal controls, policies, and procedures throughout the Store network

• Liaise with senior management, Regional Operations Directors, and ROOs to offer guidance, expertise, counsel, and education

• Provide advice on operational risk and regulatory compliance requirements identified during audits and assessments

• Conduct ongoing reviews of operational processes to detect emerging trends and address weaknesses in internal controls, including Process RCSA self-assessments

• Represent Stores and Store Operations in new and emerging projects

• Create processes and procedures for new projects and ensure that training and communication are timely and effective

• Align operations processes, control reviews, access controls, and audit findings with corporate philosophy and strategic direction

• Develop solutions for key control functions identified by the Quality Assurance Testing Team

⛳️ Requirements

• Bachelor's Degree or equivalent experience

• 5-7 years of relevant experience

• Proven experience in creating clear, concise procedural content that transforms complex requirements into actionable, step-by-step instructions

• Background in drafting and maintaining policy, standards, or other controlled documentation within a regulated or complex operating environment

• Capability to translate regulatory, risk, control, and business requirements into clear, precise, plain-language content

• Understanding of policy and procedure governance, including document ownership, approvals, version control, maintenance, and review cycles

• Experience in ensuring alignment across policies, procedures, standards, job aids, and related operational content

• Proven ability to collaborate with Risk, Compliance, Legal, Operations, and subject-matter experts to develop and validate content

• Experience in applying documentation standards, templates, and quality controls to ensure consistency, accuracy, and audit readiness

• Background in developing technical or controlled content within financial services or another highly regulated industry is preferred

• Strong leadership capabilities

• Comprehensive understanding of compliance and regulatory requirements

• Experience in operations management or project management

• Excellent customer service skills

• Goal-oriented

• Outstanding written and verbal communication skills

• Strong team collaboration and relationship-building skills

• Ability to work flexible hours, travel as necessary, and remain accessible 24/7 during project delivery phases

• Occasional domestic travel required

• No international travel required

🏝️ Benefits

• Variable compensation/incentive awards, including potential cash and/or equity incentive awards

• Health and wellness benefits

• Savings and retirement programs

• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO

• Banking benefits and discounts

• Opportunities for career development

• Recognition and rewards programs

• Regular career, development, and performance discussions

• Access to an online learning platform

• Mentoring programs

• Training and onboarding sessions

• Flexible working hours

• Commitment to equal opportunity employment and applicant accommodations