Technical Solutions Consultant

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Lead the technical discovery process with prospects and clients to comprehend requirements, current systems, IT limitations, and integration necessities.

• Suggest sustainable architectures that integrate Full Fabric with CRMs, student information systems, identity providers, and various institutional platforms.

• Collaborate with Sales on technical evaluations, architectural discussions, demonstrations, feasibility analyses, and inquiries related to technical or security issues.

• Analyze technical discovery and evaluation conversations utilizing AI conversation intelligence tools.

• Assist in resolving intricate technical obstacles associated with SAML SSO, identity providers, OAuth/OIDC, API authentication, DNS, TLS certificates, and permissions.

• Reproduce failures, test requests, review responses or logs, and identify the causes related to configuration, integration design, or product defects.

• Configure and sustain AI-assisted support for technical topics.

• Demonstrate REST APIs, webhooks, and authentication processes using Postman or cURL.

• Guide customer IT and implementation teams through technical decision-making, configuration, and validation processes.

• Produce technical guidance, architecture diagrams, API examples, and troubleshooting manuals.

• Communicate recurring technical challenges to Product and Engineering teams.

• Maintain up-to-date technical knowledge regarding internal AI solutions.

• Coordinate escalations without managing routine support, support SLAs, custom integrations, deployments, or implementation projects.

⛳️ Requirements

• Experience in a customer-facing technical position within B2B SaaS, such as Solutions Engineer, Technical Consultant, or Implementation Engineer.

• Ideally, a background in software engineering or integration.

• Proficient understanding of REST APIs, HTTP, JSON, webhooks, and API authentication.

• Capability to test and debug requests using Postman, cURL, or similar tools.

• Practical knowledge of SAML 2.0, SSO, identity providers, OAuth 2.0/OIDC, DNS, and HTTPS/TLS.

• Strong architectural judgment across SaaS platforms, integration patterns, system boundaries, data flows, and security considerations.

• Ability to independently investigate technical challenges and discern when to advise, resolve, or escalate issues.

• Excellent communication and consultative skills, with confidence in engaging senior IT stakeholders.

• Proficient written and spoken English.

• Strong organizational skills to manage various stakeholder requirements.

• Experience utilizing AI solutions to enhance technical workflows, including maintaining knowledge bases for AI-assisted support or analyzing customer interactions.

• Understanding of relevant security and data protection issues.

• Desirable: experience with Salesforce, Microsoft Dynamics, HubSpot, or student information systems, especially in higher education.

• Desirable: familiarity with SQL, data mapping, scripting, cloud infrastructure, Microsoft Entra ID, or Okta.

• Desirable: experience with AI-enabled SaaS products, LLM APIs, or related security and governance topics.

🏝️ Benefits

• Remote-first culture promoting flexibility, autonomy, and work-life balance.

• Comprehensive private health insurance coverage.

• Access to free sessions for psychology, nutrition, financial, and legal support.

• Home office budget provided.

• Opportunities for training, industry conferences, and continuous learning.

• A collaborative and innovative working environment.

• Opportunity to make a meaningful impact in shaping technology for higher education.