Store Leader

This is a fully remote position, open to applicants in China.

📋 Description

• Identify and pursue new opportunities to enhance sales, profitability, and improve customer experience and satisfaction.

• Suggest, test, and implement innovative services or operational enhancements.

• Assume complete responsibility for store performance and standards.

• Provide management with insights on inventory and services.

• Uphold Dyson’s standards for customer experience, visual merchandising, and store ambiance.

• Address customer escalations and ensure resolutions align with brand values.

• Foster personalized customer interactions and cultivate brand advocates.

• Oversee the execution of the Retail Activations calendar in collaboration with market and global implementation teams.

• Recruit, mentor, and develop managers and prospective store leaders.

• Establish team and individual objectives, track performance, and offer continuous feedback.

• Lead by example to foster a positive, motivated, and collaborative team environment.

• Engage in floor leadership and maintain daily interactions with customers and team members.

• Drive key performance metrics and sustainable growth for the store.

• Analyze results, identify trends, and take corrective actions or provide recommendations.

• Implement operational and merchandising strategies in alignment with local headquarters.

• Prepare the store for peak trading periods.

• Adhere to policies and standards regarding operations, security, cash handling, health and safety, and loss prevention.

• Safeguard company assets and confidential information.

• Assist with store opening, closing, inventory accuracy, and maintenance tasks.

• Handle escalations and resolve operational or team performance challenges.

• Success will be evaluated based on customer experience, profitability, talent development, and operational excellence metrics.

⛳️ Requirements

• Extensive retail management experience in high-performance, customer-centric environments relevant to the role.

• Proactive, resourceful, energetic, and outcome-oriented, consistently taking the initiative.

• Excellent communication, interpersonal, and decision-making abilities.

• Flexibility to work a schedule that may include weekends and holidays, depending on retail demands.

• Proficient in English and, where applicable, the local language.

• Proven track record of surpassing sales targets and achieving operational excellence.

• Capability to manage uncertainty and make sound decisions under pressure.

• Strong integrity, emotional intelligence, and the ability to build trust.

🏝️ Benefits

• Equal opportunity employer.

• Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or any other dimension of diversity.