Staffing Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond to and manage incoming calls from caregivers and clients during overnight hours, delivering prompt and professional assistance.

• Handle emotionally charged situations with empathy and calmness, ensuring that callers feel acknowledged and supported.

• Engage in real-time problem-solving by evaluating circumstances, determining the appropriate course of action, and executing follow-ups.

• Organize caregiver staffing to address open or vacant shifts, efficiently aligning availability with client requirements.

• Keep detailed and clear written records of each call and the actions taken for the daytime team’s reference.

• Appropriately escalate complex or urgent matters while adhering to established protocols.

• Gradually build knowledge of client care plans, caregiver profiles, and agency processes.

⛳️ Requirements

• Confident and professional communicator over the phone, clear, calm, and easily understandable.

• Proven ability to de-escalate tense situations and guide interactions with empathy and patience.

• Strong written English skills, capable of composing accurate and concise call summaries and shift notes.

• Comfortable working independently during overnight hours with minimal oversight.

• Reliable internet connection and a quiet, distraction-free working environment.

• Highly organized with a keen attention to detail and consistent follow-through.

• Previous experience in homecare, caregiving, or a related healthcare support setting — particularly in California (preferred).

• Knowledge of home care agency operations, caregiver scheduling, or care coordination (preferred).

• Experience in customer service, call center, or dispatch-style support roles (preferred).

• Experience managing urgent or sensitive calls, such as those related to medical, social services, or crisis support (preferred).

🏝️ Benefits

• We provide health insurance.

• Holiday Extra Pay.

• This is a fully remote position.

• We emphasize the mental health of our team members and offer mental health days to promote their well-being.

• An annual review and appraisal process is in place.