Staffing Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Identify and assess clinicians to meet staffing objectives.

• Onboard clinicians and gather their availability to assist site teams in creating hospital schedules.

• Communicate with temporary clinicians to fill scheduling gaps, confirm shifts, and generate confirmation detail letters.

• Source and evaluate temporary labor.

• Facilitate temporary labor orientations and clinical shifts to establish and uphold hospital staffing schedules.

• Participate in local and regional calls, representing the Staffing Department with professionalism.

• Collaborate with Echo Recruiters to identify incoming clinicians and sustain relationships with active temporary clinicians.

• Build relationships with both internal and external stakeholders and clinicians to fulfill customer objectives.

• Eliminate obstacles and discover solutions using a consultative approach.

• Work alongside field operations to manage and lower temporary labor expenses.

• Forecast, assess, and manage clinician rosters and reserves.

• Audit staffing success and key performance indicators (KPIs), escalate issues, and reduce risks.

• Ensure accurate temporary payroll and timesheet management.

• Train and maintain a dotted-line relationship with Practice Coordinators and Managers regarding staffing responsibilities.

• Oversee third-party vendor relationships.

• Maintain an active roster with a 4/1 ratio for open full-time equivalents (FTEs) and one clinician per FTE in the staffing model.

• Keep accurate available-to-schedule dates for managed labor.

• Evaluate W2 contractual shift obligations on a monthly basis.

• Address staffing emergencies outside of business hours as necessary.

• Manage SAS terms, non-starts, and deactivations.

• Educate new Practice Managers and Coordinators about the temporary labor process.

• Maintain site schedule requirements during the attrition of Practice Coordinators and Practice Managers.

• Monitor processes and ensure compliance with procedures by Practice Managers.

• Serve as a subject matter expert for temporary labor processes and technologies, including Shift Admin and Salesforce.

• Report systemic process breakdowns to the Director of Operations and address noncompliance issues with the Medical Director/RMD.

• Collaborate with Practice Managers on scheduling best practices.

• Review the temporary labor budget bi-weekly using the BTR tool and make informed forecasting decisions.

⛳️ Requirements

• Associate’s Degree or an equivalent combination of work experience and education.

• Minimum of 1 year of experience in a Staffing Consultant role.

• Expertise in the staffing consultant function.

• Proficient in scheduling and forecasting.

• Understanding of operations, policies, and procedures.

• Effective presentation abilities.

• Strong negotiation skills.

• Quick response times.

• Capability to engage and communicate with individuals at all organizational levels.

• Ability to multitask and prioritize workload in a fast-paced setting.

• Proficient in Microsoft Office Suite.

🏝️ Benefits

• Remote-first culture that promotes flexibility and collaboration.

• Opportunities to advance your career while making a meaningful impact.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Health care and dependent care flexible spending account.

• 401(k) retirement savings plan with company matching.

• Paid time off (PTO) starts accruing immediately upon your start date at a rate of 15 days per year.

• Ten company-paid holidays each year.