Staff User Researcher – Consumer

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Take charge of and direct the research roadmap for the consumer innovation workstream.

• Collaborate with product, design, data science, and engineering leadership to define strategy and recognize opportunities.

• Conduct generative and foundational research on topics related to food, nutrition, health, motivations, barriers, and behavioral triggers.

• Utilize behavioral science frameworks such as habit loops, nudge theory, and behavior change models.

• Implement and manage mixed-methods research, which includes qualitative studies, surveys, behavioral data analysis, and concept testing.

• Convert research insights into actionable narratives that support decision-making from opportunity framing to product launch validation.

• Sustain consumer knowledge bases, personas, and journey maps.

• Guide junior researchers and help enhance research craft, culture, and standards.

• Champion customer advocacy and impact product roadmaps and organizational strategy.

⛳️ Requirements

• Over 8 years of experience in UX or consumer research within a product organization.

• Significant experience in early-stage innovation or new product development.

• Strong background or in-depth knowledge of behavioral psychology, behavioral economics, or related fields.

• Proficiency in qualitative methodologies, including in-depth interviews, ethnographic and diary studies, usability testing, participatory design, and workshop facilitation.

• Strong quantitative skills, encompassing survey design and analysis, behavioral data interpretation, experimental design, and mixed-methods synthesis.

• Demonstrated capability to lead foundational, generative research.

• Outstanding storytelling skills with the ability to transform human insights into engaging narratives.

• Experience collaborating with or working alongside data science teams.

• Proven history of influencing product roadmaps.

• Proficiency in utilizing AI tools for research cycles while maintaining methodological integrity.

• Bachelor's degree or equivalent experience is required.

• An advanced degree in Psychology, Behavioral Science, Cognitive Science, Human-Computer Interaction, Anthropology, or a related field is preferred.

• Preferred experience in marketplaces, e-commerce, grocery, CPG, or subscription products.

• Preferred experience researching consumer surfaces, onboarding, activation, retention, AI-powered products, meal planning, nutrition, health goals, or dietary restriction management.

🏝️ Benefits

• Highly competitive market compensation.

• Equity grant for new hires.

• Annual refresh grants.

• Flexible work location options: home, office, or your favorite coffee shop.

• Regular in-person events.

• Comprehensive benefits offerings (details provided via employer benefits link).