Principal User Research

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead qualitative and quantitative research using mixed methods across various product domains.

• Conduct foundational studies focusing on team collaboration and obstacles in business, hybrid, and remote work environments.

• Design and implement medium to large-scale studies, which include surveys, log analysis, segmentation, and concept testing.

• Set a rhythm for delivering timely and actionable insights that influence product decisions.

• Convert ambiguous inquiries into structured learning plans and frameworks.

• Create archetypes, frameworks, journey maps, and mental models utilizing Mural products.

• Share insights and strategic recommendations with executive and cross-functional teams.

• Develop the research practice by mentoring designers and product collaborators.

• Create consistent, high-quality research standards and methodologies.

• Collaborate with design and product leadership to define Mural’s research vision and roadmap.

• Advocate for research in initial product strategies and company-wide initiatives.

• Work together with cross-functional leaders to prioritize research for essential next-generation projects.

• Facilitate workshops and storytelling sessions.

• Collaborate with Data Science and Market Research to blend behavioral data, attitudinal insights, and business signals.

• Forge connections between research, strategy, innovation, and experimentation.

⛳️ Requirements

• Over 10 years of experience in UX Research.

• Extensive expertise in both qualitative and quantitative research methodologies.

• Demonstrated success in leading foundational and strategic research that impacts product direction, vision, or long-term investments.

• Capability to independently design and conduct mixed-methods research.

• Experience in ethnographic research and conducting in-depth interviews.

• Proficiency in survey design and statistical analysis.

• Ability to enhance organizational understanding through storytelling, synthesis, and actionable frameworks.

• Strong systems thinking skills that link human insights to product architecture and long-term design strategies.

• Experience in developing and scaling research practices within expanding organizations.

• Ability to navigate ambiguity and assist cross-functional teams in achieving clarity and alignment.

• Excellent communication skills suitable for both executive and hands-on audiences.

• PhD is optional.

🏝️ Benefits

• Equal employment opportunities and reasonable accommodations for individuals with disabilities.

• Chance to influence new working methods and the future of collaboration.

• Autonomy to define research questions, conduct studies, and steer company direction.

• Opportunity to utilize Mural’s online collaboration product.

• Application process limited to two applications every 60 days across all open positions.