Staff Technical Writer

This is a fully remote position, open to applicants in United Kingdom, +5 more countries.

📋 Description

• Develop, research, compose, and sustain documentation and educational content, encompassing concepts, tasks, tutorials, references, and in-product learning materials.

• Leverage AI tools and workflows for drafting, structuring, validating technical accuracy, ensuring consistency, and maintaining content.

• Utilize human judgment to assess AI-generated content and take ownership of its accuracy.

• Collaborate on shared AI workflows to enhance or automate the processes of content creation and maintenance.

• Work alongside engineers, product managers, and stakeholders to grasp requirements and conduct interviews with subject matter experts.

• Distill complex technical information into clear and accurate content.

• Test documented software and procedures, identifying gaps in product and user experience.

• Analyze documentation and learning metrics along with user feedback to spot content gaps, prioritize tasks, and showcase impact.

• Enhance the information architecture, tone, and consistency across all documentation.

• Oversee multiple projects while communicating effectively when priorities shift.

• Guide teammates and share best practices to elevate team quality.

⛳️ Requirements

• Proven experience in writing or documenting enterprise or developer-focused software, accompanied by a portfolio or writing samples that demonstrate technical expertise.

• Practical experience employing AI tools and models within a writing workflow, with the capability to assess and validate their outputs.

• Familiarity with docs-as-code methodologies: command-line Git, GitHub pull requests and reviews, Markdown, and popular IDEs.

• Proficiency in setting up, executing, and troubleshooting software; examples might include command line, containers, or Kubernetes, or a readiness to learn swiftly.

• History of collaboration with engineers and product managers.

• Experience in remote and asynchronous work within a distributed team environment.

• An inquisitive nature regarding AI workflows as a professional competency.

• Technical credibility and a swift capacity to learn new technical fields.

• Strong judgment and proficient editing abilities.

• Capability to manage various projects both independently and in collaboration with others.

• Skill in writing concisely and clearly for audiences with varying levels of experience.

• Bonus: familiarity with observability, monitoring, cloud-native tools, or open-source documentation.

🏝️ Benefits

• Equity

• Bonus (if applicable)

• 100% remote work with a global culture

• Opportunities for career advancement

• In-person onboarding experience

• 30 days of annual leave each year

• 3 annual leave days set aside for Grafana Shutdown Days

• Open communication and regular updates across the company

• Autonomy and support for delivering exceptional work and experimenting with new ideas

• A culture that empowers high trust and low ego

• Leadership that is approachable and transparent