Staff Technical Writer

This is a fully remote position, open to applicants in Ireland, +5 more countries.

📋 Description

• Develop, research, draft, and maintain documentation and educational content, encompassing concepts, tasks, tutorials, references, and in-product learning.

• Utilize AI tools and workflows for drafting, organizing, technical validation, consistency checks, and content upkeep, applying human judgment to ensure precision.

• Contribute to and enhance shared AI workflows while automating content creation and maintenance processes.

• Collaborate with engineers, product managers, and stakeholders to comprehend requirements and interview subject matter experts.

• Transform intricate technical details into clear and accurate content.

• Evaluate documented software and procedures, identifying product and user experience gaps.

• Leverage documentation and learning analytics along with user feedback to pinpoint content deficiencies, prioritize tasks, and demonstrate impact.

• Enhance information architecture, voice, and consistency throughout documentation.

• Oversee multiple projects while effectively reprioritizing and communicating changes in plans.

• Guide teammates and share practices that elevate team quality.

⛳️ Requirements

• Proven experience in writing or documenting enterprise or developer-facing software, accompanied by a portfolio or writing samples that demonstrate technical depth.

• Practical experience utilizing AI tools and models within a writing workflow, including LLM assistants, agentic coding tools, or custom prompts and skills.

• Capability to assess and validate AI-generated outputs.

• Familiarity with docs-as-code practices: command-line Git, GitHub pull requests and reviews, Markdown, and common IDEs.

• Competence in setting up, executing, and troubleshooting software independently.

• Experience with command line, containers, or Kubernetes, or a strong willingness to learn quickly.

• Background in collaborating with engineers and product managers.

• Experience working remotely and asynchronously within a distributed team.

• A keen interest in AI workflows and the professional application of AI tools.

• Technical credibility and the ability to swiftly learn new technical domains.

• Strong judgment and editing abilities.

• Ability to manage multiple projects both independently and collaboratively.

• Proficiency in writing concisely and clearly for audiences of all experience levels.

• Bonus: experience with observability, monitoring, cloud-native tools, or open-source documentation.

🏝️ Benefits

• Equity

• Bonus (if applicable)

• 100% remote, global culture

• Career growth pathways

• In-person onboarding

• 30 days of annual leave per annum, including 3 Grafana Shutdown Days

• Transparent communication and regular company-wide updates

• Autonomy and support to innovate

• Global team collaboration