Staff Technical Writer

This is a fully remote position, open to applicants in Germany, +5 more countries.

📋 Description

• Develop, research, compose, and manage documentation and educational content, which includes concepts, tasks, tutorials, references, and in-product learning materials.

• Employ AI tools and workflows for drafting, structuring, validating technical accuracy, performing consistency checks, and maintaining content, while applying human judgment to ensure correctness.

• Contribute to and enhance collaborative AI workflows and automate processes for content creation and maintenance.

• Collaborate with engineers, product managers, and stakeholders to grasp product specifications, interview subject matter experts, and clearly convey complex technical details.

• Evaluate documented software and procedures to identify product and user experience gaps.

• Utilize documentation and learning analytics along with user feedback to pinpoint content deficiencies, prioritize tasks, and illustrate impact.

• Enhance the information architecture, tone, and consistency across all documentation.

• Oversee multiple projects, adjusting priorities, and communicating effectively when plans shift.

• Mentor colleagues and share strategies that elevate the quality of teamwork.

⛳️ Requirements

• Proven experience in writing or documenting enterprise or developer-focused software, with a portfolio or writing samples that reflect technical expertise.

• Practical experience using AI tools and models in a writing workflow, such as LLM assistants, agentic coding tools, or custom prompts and capabilities.

• Competence in explaining how AI-generated outputs are assessed and verified.

• Familiarity with docs-as-code methodologies: command-line Git, GitHub pull requests and reviews, Markdown, and common IDEs.

• Ability to set up, execute, and troubleshoot software within technical environments, such as command line, containers, or Kubernetes, or a strong willingness to learn quickly.

• Experience in collaborating with engineers and product managers to secure accurate technical information.

• Proven ability to work remotely and asynchronously as part of a distributed team.

• An inquisitive nature regarding AI workflows and a knack for experimenting with and sharing effective practices.

• Technical credibility and a capacity to rapidly learn new technical domains.

• Strong judgment and editing capabilities.

• Ability to manage multiple projects both independently and collaboratively.

• Skill in writing clearly and concisely for readers of varying experience levels.

• Bonus: Experience with observability, monitoring, cloud-native tools, or open-source documentation.

🏝️ Benefits

• Equity

• Bonus (if applicable)

• 100% remote work

• Career growth pathways

• In-person onboarding

• 30 days of annual leave per annum

• 3 annual leave days reserved for Grafana Shutdown Days

• Transparent communication and regular company-wide updates

• Autonomy and support to produce exceptional work and explore new ideas

• Empowered, high-trust, low-ego culture

• Approachable and transparent leadership

• Global annual leave policy in compliance with local legislation where applicable