Staff Technical Writer

This is a fully remote position, open to applicants in Spain, +5 more countries.

📋 Description

• Develop, research, compose, and maintain documentation and educational content, which includes concepts, tasks, tutorials, references, and in-product learning.

• Utilize AI tools and workflows for drafting, structuring, technical validation, consistency checks, and content upkeep.

• Contribute to collaborative AI workflows to enhance or automate content creation and management.

• Collaborate with engineers, product managers, and stakeholders to grasp requirements and conduct interviews with subject matter experts.

• Transform intricate technical details into clear and precise content.

• Test documented software and processes, identifying product and UX deficiencies.

• Leverage documentation and learning analytics along with user feedback to pinpoint content gaps, prioritize tasks, and illustrate impact.

• Enhance the information architecture, tone, and consistency throughout documentation.

• Oversee multiple projects, adjusting priorities and communicating changes as necessary.

• Guide teammates and share practices that elevate team quality.

⛳️ Requirements

• Proven experience in writing or documenting enterprise or developer-focused software, with a portfolio or writing samples demonstrating technical expertise.

• Practical experience utilizing AI tools and models within your writing process, including the ability to explain how you assess and verify their outputs.

• Familiarity with docs-as-code practices: command-line Git, GitHub pull requests and reviews, Markdown, and common IDEs.

• Competence in setting up, executing, and troubleshooting software independently, such as command line, containers, or Kubernetes, or a strong willingness to learn quickly.

• Experience collaborating with engineers and product managers to acquire accurate technical details.

• Background in working remotely and asynchronously within a distributed team.

• A keen interest in AI workflows and proficiency with AI tools.

• Technical credibility and the ability to swiftly learn new technical domains.

• Strong judgment and editing capabilities.

• Ability to independently and collaboratively manage multiple projects.

• Proficient in writing clearly and concisely for audiences of varying experience levels.

• Bonus: Experience with observability, monitoring, cloud-native tools, or open-source documentation.

🏝️ Benefits

• Equity

• Bonus (if applicable)

• 100% remote work

• Career growth pathways

• In-person onboarding

• 30 days of annual leave per annum

• 3 annual leave days reserved for Grafana Shutdown Days

• Transparent communication and regular company-wide updates

• Autonomy and support to deliver exceptional work

• High-trust, low-ego culture

• Approachable, transparent leadership