Staff Technical Customer Success Manager

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Guide customers throughout their entire journey and collaborate with Customer Experience teams to achieve desired outcomes.

• Motivate customers to develop a vision for their future that is optimized for AI and APIs.

• Co-create adoption strategies and post-sales engagement techniques.

• Partner with Sales and Product teams to enhance customer value from the solutions provided.

• Innovate tools and processes to boost team efficiency.

• Engage in pioneering and advanced customer projects.

• Become an expert on Kong products and technologies, applying that expertise to real-world applications.

• Work in partnership with colleagues, business partners, and various groups.

• Oversee a portfolio of commercial clients and pinpoint opportunities for growth.

• Utilize automated customer engagement strategies and reusable resources to maximize the value of Kong.

⛳️ Requirements

• A builder’s mindset with the capability to devise solutions for complex challenges.

• Experience in managing a portfolio of commercial clients.

• Exceptional organizational abilities and a strong drive for achieving effective customer outcomes.

• A solid understanding of complex technology landscapes.

• Excellent communication skills and a high level of self-awareness.

• Proven background in customer-facing roles within technically advanced settings, including SaaS, Open Source, and/or Infrastructure software companies.

• Strong grasp of Cloud Native technologies, such as Containers, Kubernetes, and Microservices.

• Basic understanding of API Management.

• Familiarity with DevOps, CI/CD, and Infrastructure as a Service (IaaS) in Cloud Computing.

🏝️ Benefits

• Health, dental, and vision insurance.

• Paid holidays and personal time off.

• Opportunities for professional development and access to tools for growth.