Customer Engineering Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and manage a team of data engineers tasked with developing, testing, modifying, and delivering solutions to address challenges in US Healthcare.

• Comprehend customer business needs and align them with the company's platforms, products, and features.

• Assist in creating the platform that enhances the operational efficiency of enterprise clients.

• Engage regularly with customers to grasp their requirements.

• Take ownership of delivery schedules and timelines in collaboration with customers.

• Negotiate features, enhancements, and incoming tasks with clients, considering team capacity and other relevant factors.

• Supervise and guide data analysts and quality assurance analysts.

• Direct and manage data integrations, analytics implementations, dashboard enhancements, maintenance tasks, and quality assurance processes.

• Collaborate with Innovaccer's engineering, analytics, infrastructure, and other technical teams to define and execute solutions.

⛳️ Requirements

• Required experience in US Healthcare, including data integration (not just migration) for claims, clinical data, ADT, and Labs.

• Expertise in Healthcare Analytics covering Cost of Care, Quality Measures, Risk execution, and payer report reconciliation within Provider or Payer sectors.

• Proficient in Technical Project Management and Stakeholder Management.

• Excellent communication skills.

• Over 10 years of experience in executing US Healthcare projects involving Data Integrations and Analytics, including HEDIS, MIPS, and eCQM.

• Familiarity with visualization tools like PowerBI or Tableau.

• Technical expertise in customer and project management.

• Experience collaborating with cross-functional teams across IT, software engineering, and business sectors.

• Hands-on experience with SQL data extraction is preferred.

• Knowledge of data ETL tools and the ability to create/review mapping documents.

• Basic experience with Python scripting is beneficial.

• Relevant experience with Agile Methodology is an advantage.

🏝️ Benefits

• Accrual of 20 days of PTO per year.

• Parental leave.

• Financial incentives and widespread acknowledgment for commitment and exceptional performance.

• Comprehensive medical, dental, and vision benefits.

• 100% company-funded short- and long-term disability insurance.

• Basic life insurance provided.

• Discounted access to legal aid and pet insurance options.