Senior Customer Success Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the complete post-sales lifecycle for a portfolio of key customers, encompassing implementation, technical support, business reviews, and opportunities for expansion.

• Create solution architecture tailored for Teleport in client environments.

• Implement and configure Teleport, including deployments based on Kubernetes, while sharing best practices for implementation.

• Resolve issues within Kubernetes-based customer environments, addressing cluster, networking, certificate, and access challenges.

• Serve as the primary contact for technical issues and elevate complex cases to the Engineering team.

• Collaborate with Sales and Product teams to uncover upsell and cross-sell opportunities.

• Organize and present Quarterly Business Reviews, promoting customer adoption.

• Plan and assist with large-scale enterprise Teleport implementations.

• Develop, maintain, and provide customized training sessions.

• Advocate for Teleport across broader customer organizations.

• Foster relationships with key client stakeholders and expand connections within customer organizations.

• Document customer business objectives and challenges.

• Act as a subject matter expert on existing and upcoming Teleport solutions.

• Work alongside Sales and Product teams to offer product feedback.

• Support the wider customer base with recommendations on solutions and best practices.

⛳️ Requirements

• Extensive, hands-on experience with Kubernetes, including building clusters with kubeadm, configuring RBAC and certificate-based user access, and troubleshooting workload failures, networking, and control-plane problems.

• CKA certification is highly preferred; CKAD is an advantage.

• Familiarity with cert-manager and TLS certificate management, Helm, and GitOps tools like ArgoCD or Flux.

• Proficiency in SSH, PKI, 2FA, SSO (SAML, OIDC), and RBAC.

• Solid Linux administration skills.

• Practical experience with AWS, GCP, or Azure.

• Over 8 years of experience in roles involving customer-facing software onboarding, software services, solution architecture, or system administration.

• Exceptional skills in troubleshooting, testing, and debugging.

• Excellent soft skills with strong verbal and written communication abilities.

• Experience in project management with the capacity to manage multiple clients simultaneously.

• Adaptable to change and committed to continuous learning.

• Proficient in operating Kubernetes at the cluster level without relying on managed-service abstractions.

• Required to complete a hands-on technical assessment that includes kubeadm, RBAC, application deployment, design presentation, and live troubleshooting.

🏝️ Benefits

• Comprehensive health coverage.

• Annual expense budget.

• Rest and recovery policies designed to enhance your ability to recharge.

• Retirement savings plans.

• Opportunities for professional development.

• Equity options.