Customer Success Engineer

This is a fully remote position, open to applicants in Japan.

📋 Description

• Design effective, automation-driven delivery workflows for extensive datasets.

• Integrate and harmonize GIS, LiDAR, and non-spatial data sources to enhance the accuracy and reliability of client reporting.

• Develop reports and dashboards for data analysis and monitoring, customizing the Neara Platform to meet client specifications.

• Set up client projects and connect the Neara platform with the systems of Japanese utility clients.

• Identify inaccuracies in digital models and apply efficient remediation strategies.

• Collaborate with engineering and product teams to pinpoint and prioritize platform enhancements, including adaptations for Japanese standards and workflows.

• Evaluate client inquiries and challenges on delivery and pre-sales projects, uncovering opportunities for value addition.

• Assist in creating documentation for commercial team members, including technical guides for Japanese utility research groups.

• Mentor and train new team members as the Japan team expands.

• Communicate with customers in Japanese and coordinate with the broader Neara team in English.

• Work alongside APAC delivery, product, sales, and engineering teams, as well as colleagues in Europe and the US.

• Report directly to the VP of Customer Success, APAC.

⛳️ Requirements

• A university degree, preferably in Electrical or Civil Engineering, Geography/GIS, Computer Science, Physics, Mathematics, or a related discipline.

• Business-level or native proficiency in Japanese, encompassing technical writing and customer-facing communication.

• Professional working proficiency in English for effective communication with global teams.

• Experience in GIS/CAD geoprocessing and/or LiDAR technologies.

• Familiarity with FME and databases, including logical, lookup, and reference functions, is highly valued.

• Knowledge of GIS and asset management platforms utilized by Japanese utilities, such as ESRI, is highly regarded.

• Established coding skills in at least one programming language, with a history of implementing scalable solutions in a professional environment.

• Experience with cloud-based software solutions.

• A minimum of three years in GIS, engineering, implementation, or technical delivery roles.

• Preferably, experience supporting transmission or distribution infrastructure projects for Japanese utilities or their engineering partners.

• Experience in system implementations, integrations, and technical project delivery is highly regarded.

• Familiarity with Japanese design or engineering standards and/or line design tools like PLS-CADD.

• Strong enthusiasm for spatial reasoning and working with both 2D and 3D data.

• A meticulous, quality-oriented approach with a commitment to completing intricate technical tasks.

• Ability to communicate collaboratively across cultures and time zones.

• Compliance with Neara’s information security policies and responsible management of client and infrastructure data.

• Current and unrestricted eligibility to work in Japan.

🏝️ Benefits

• Long-term career growth as an early member of Neara’s Japan team, with opportunities for advancement as the business grows.

• Meaningful work that directly contributes to society by enhancing the safety and resilience of Japan’s power infrastructure.

• Stability and support from a well-funded international organization.

• Access to global expertise and training opportunities.

• Regular travel to clients and Neara offices in Sydney, London, and the US.

• Supportive, collaborative colleagues who appreciate your insights and expertise.

• Remote working options within Japan.

• Travel expectations to client sites and the team located in Tokyo.