Technical Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the onboarding process for new clients while managing the comprehensive post-sales experience.

• Establish trusted advisor relationships with both technical users and decision-makers, ranging from developers to CISOs.

• Enhance Doppler usage within existing accounts by pinpointing cross-sell and upsell opportunities.

• Spearhead the sales cycle for renewals and upgrades to foster retention and growth.

• Cultivate a thorough understanding of Doppler’s functionalities and the needs of customers.

• Handle product requests and deliver insights to product and engineering teams to influence Doppler’s development roadmap.

• Design and implement enablement programs.

• Inform customers about product features, best practices, and security principles.

• Guide customers through troubleshooting processes and integrations.

• Collect and evaluate customer feedback, and create case studies.

• Collaborate with Sales, Support, Product, and Finance teams to ensure a smooth customer experience.

⛳️ Requirements

• A minimum of 3 years of customer-facing experience in roles such as Technical Account Manager, Customer Success Manager, or Customer Success Engineer for Developer, DevOps, DevSecOps, or Security products.

• Technical proficiency in understanding customer needs, identifying barriers to adoption, and collaborating across functions to ensure success.

• Demonstrated success in customer retention and growth, including leading implementations, QBRs, and contract renewals.

• Exceptional communication and storytelling abilities to educate customers, promote adoption, and convey value to both technical users and executives.

• Self-motivated individual with a passion for startups, thriving in a dynamic, fast-paced environment.

• A humble attitude towards knowledge gaps with a willingness to grow and learn.

• Experience in a startup environment or as an early hire at a company is advantageous.

• Candidate must reside in the USA.

🏝️ Benefits

• Comprehensive health insurance (medical, dental, vision).

• Unlimited PTO policy with a strong encouragement of a minimum 3-week vacation.

• Opportunities for upward mobility.

• Stipend for learning and development.

• Access to a wealth advisor.

• 401k retirement plan.

• Pregnancy and family leave support.

• Benefits for fertility and adoption.

• Equal compensation regardless of gender or race.