Customer Success Engineer

This is a fully remote position, open to applicants in Australia.

📋 Description

• Act as the lead technical authority on the Cyera Platform.

• Serve as a trusted consultant to clients, ranging from practitioners to executives.

• Facilitate customer adoption by providing onboarding and training.

• Comprehend customer needs, challenges, and desired business outcomes.

• Create and present tailored use cases through a consultative methodology.

• Promote ongoing platform use, customer value, return on investment, continuous engagement, and growth.

• Identify and eliminate barriers to customer success.

• Champion customer insights and impact the product development roadmap.

• Leverage self-directed training materials to enhance customer education.

• Diagnose and resolve technical issues affecting customers.

• Track and report on customer health and usage metrics.

• Collaborate with customers to formulate joint success strategies.

• Document and disseminate best practices both internally and externally.

• Guide team members and foster professional growth.

• Engage in the recruitment and onboarding of new team personnel.

• Conduct Quarterly Business Reviews with clients.

⛳️ Requirements

• An associate degree or equivalent experience is mandatory.

• A bachelor’s degree in Computer Science or related field is advantageous.

• A minimum of 12 years of relevant experience.

• Strong skills in project management.

• Self-driven individual capable of succeeding in a dynamic, fast-paced, and deadline-driven startup setting.

• Goal-oriented with a proven history of enhancing revenue, customer satisfaction, feature utilization, and client retention.

• Previous experience working collaboratively with Development teams.

• Proficient in SQL, scripting languages like Python or similar, and cloud infrastructures.

• At least 3 years of practical experience with data technologies and cloud solutions, including databases, cloud infrastructure, and basic administration.

• Familiarity with programming or scripting languages, APIs, and web services.

• Preferred expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management.

• Previous experience in a technical customer-facing role within a software organization.

• Proven ability to manage customer relationships, including onboarding, renewal, and growth.

• Self-motivated, proactive, and inventive team player.

• Exceptional interpersonal and customer service skills.

• Clear and effective verbal and written communication abilities.

• Experience leading executive meetings and technical workshops.

• Capability to work independently and tackle complex challenges with limited documentation.

• Willingness to travel 25–50% annually.

🏝️ Benefits

• Paid holidays and sick leave.

• Health, vision, and dental coverage.

• Life insurance and short- and long-term disability insurance.

• Potential salary increases based on individual or company performance, tenure, and other discretionary criteria.

• Total cash compensation may include incentives for sales positions, equity, or other benefits, as applicable.