Staff Product Manager – In Store Offerings

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Transition restaurant software from focusing on outputs to achieving outcomes by creating experiences that integrate key aspects, clarify their significance, suggest subsequent actions, and facilitate easy implementation.

• Take ownership of the primary operator experience on both mobile and desktop platforms, encompassing orders, guest concerns, operational configurations, business performance, and avenues for growth.

• Develop tailored business guidance across various channels including product, email, SMS, customer success, and AI agent interactions.

• Enhance unified guest and order management for reviews, support inquiries, forms, order problems, and operational anomalies.

• Transform best-practice playbooks into personalized suggestions, one-tap actions, and secure automation processes.

• Design frameworks for permissions, confirmations, evaluation loops, rollback paths, and handling failures in AI-assisted executions.

• Engage substantially with restaurant owners and teams within restaurants, kitchens, through text communications, and alongside support and success teams.

• Convert insights gained from the field into product priorities, improved AI functionality, and scalable solutions.

• Coordinate product, design, engineering, data, AI, customer success, and operations to focus on impactful operator outcomes.

• Assist in scaling point-of-sale and kiosk business segments beyond $100M+ ARR.

⛳️ Requirements

• A minimum of 5 years of product management experience or equivalent practical experience.

• Proven success in delivering high-impact products.

• Strong customer focus, demonstrated by visiting restaurants, observing real-time workflows, communicating with operators, and shadowing frontline teams.

• Instincts for AI products that are rooted in actual operations.

• Exceptional product judgment and aesthetic sense.

• Technical expertise complemented by a robust partnership with engineering.

• Capable of analyzing systems, data flows, integrations, permissions, reliability, and trade-offs.

• Preference for outcomes over mere features.

• Strong skills in prioritization and execution.

• Experience in cross-functional leadership.

• Ability to harmonize efforts across product, design, engineering, data, AI, customer success, and operations.

🏝️ Benefits

• Generous pre-IPO equity package.

• Comprehensive health coverage.

• Remote-first workplace environment.

• Unlimited PTO.

• Additional fun perks.