Staff Product Manager, AI Personalization

This is a fully remote position, open to applicants in United States.

📋 Description

• Contribute to the overarching vision for customized community support and a platform where AI comprehends each guest and host.

• Collaborate with data science, machine learning, and operations teams to pinpoint significant personalization signals.

• Manage the product roadmap encompassing machine learning models, signals, schemas, and prompt optimization.

• Lead the design and measurement of personalization experiments, including key performance indicators, experiment design, and product decisions.

• Work alongside machine learning engineers to enhance accuracy, latency, and scalability.

• Expand personalization infrastructure across Airbnb’s AI applications.

• Develop a framework to identify personalization shortcomings, prioritize solutions, and enhance AI performance.

• Collaborate with engineering, machine learning, design, data science, and policy teams to ensure alignment and successfully launch products from concept to production.

⛳️ Requirements

• 9+ years of industry experience with a Bachelor's/Master's degree, or 6+ years with a PhD.

• Profound expertise in AI/ML-powered platforms at a consumer scale.

• Strong understanding of personalization systems, contextual data retrieval, and LLM architectures.

• Capability to engage with machine learning engineers on retrieval-augmented generation, retrieval optimization, and context engineering trade-offs.

• Proven history of building and delivering foundational platform products that support multiple downstream experiences.

• Experience in designing and interpreting A/B experiments and online experiment frameworks.

• Ability to manage an end-to-end metrics strategy for complex AI systems.

• Skill in transforming ambiguous signals into clear, prioritized product decisions.

• Established cross-functional leadership in machine learning, engineering, data science, design, and operations.

• Experience in launching consumer-facing AI products with personalization as a central element.

• Product intuition for navigating transitions between AI automation and human judgment.

• Ability to work across retrieval system architecture and guest-facing support experiences.

• Must reside in a state where Airbnb, Inc. has a registered entity.

🏝️ Benefits

• Bonus eligibility.

• Equity eligibility.

• Comprehensive benefits package.

• Employee travel credits.

• Opportunities for occasional attendance at offsite events.

• Eligibility for remote work.