Staff Engineer, ServiceNow – ITSM & Scripting

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Design, develop, and implement ServiceNow solutions that meet both business and customer needs.

• Configure and tailor ServiceNow ITSM applications along with associated platform features.

• Create custom applications, workflows, Flow Designer flows, and automation solutions.

• Establish and manage integrations utilizing REST APIs, SOAP web services, Integration Hub, and MID Server.

• Implement and oversee ACLs, UI Policies, Client Scripts, Script Includes, Scheduled Jobs, and Notifications.

• Design scalable, reusable, and maintainable ServiceNow components adhering to platform best practices.

• Engage in solution architecture discussions and offer technical guidance.

• Conduct code reviews to ensure compliance with development standards and governance protocols.

• Mentor and assist junior developers to bolster team capabilities.

• Support ServiceNow upgrades and confirm application compatibility across different releases.

• Diagnose production issues and enhance platform performance and stability.

• Collaborate with business stakeholders, architects, and cross-functional teams to produce high-quality solutions.

• Take part in Agile ceremonies including sprint planning, estimation, demos, and retrospectives.

• Promote continuous improvements and ensure the successful execution of ServiceNow projects.

⛳️ Requirements

• 5.5+ years of professional experience.

• Extensive experience in ServiceNow ITSM implementation, customization, and development.

• Proficient in ServiceNow scripting, encompassing Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, Scheduled Jobs, and Notifications.

• Strong development experience in ServiceNow using JavaScript and Glide APIs.

• Experience in creating custom scoped applications through App Engine.

• Practical experience with Flow Designer, Integration Hub, Update Sets, and Scoped Applications.

• Proficient in developing integrations via REST APIs, SOAP services, Integration Hub, and MID Server.

• Strong grasp of ServiceNow ITSM processes and best practices.

• Familiarity with Service Portal; experience with UI Builder is a valuable advantage.

• Experience in designing scalable and reusable ServiceNow solutions for enterprise-level environments.

• Exposure to CSM or other ServiceNow modules is preferred.

• Excellent analytical, troubleshooting, and problem-solving abilities.

• Exceptional communication and stakeholder management skills.

• Capability to mentor junior developers and operate within an Agile delivery framework.

• CSA certification along with any two ServiceNow Mainline Certifications is required.

• Bachelor’s or master’s degree in computer science, Information Technology, or a related field.

🏝️ Benefits

• Remote work options; employees have the flexibility to work from home.