Staff Advanced Analytics, Community Blueprint, Quality

This is a fully remote position, open to applicants in United States.

📋 Description

• Perform in-depth strategic analyses focused on customer experience elements such as cleanliness, check-in, and communication.

• Identify symptoms, determine root causes, and propose actionable interventions.

• Design, implement, and analyze A/B tests along with quasi-experiments.

• Develop and utilize causal inference frameworks to assess the effects of product, policy, and operational modifications.

• Utilize LLMs and AI-driven analytics to derive structured insights from unstructured data and enhance root-cause taxonomy generation across millions of trips.

• Create and validate metrics and dimensions to monitor customer experience health and highlight emerging quality concerns.

• Construct and maintain queries, dashboards, and reports for stakeholder self-service access.

• Collaborate with Product, Engineering, Data Science, Data Engineering, and Advanced Analytics teams on methodologies, assumptions, and interpretations.

• Convert intricate analyses into straightforward recommendations for senior leadership.

• Manage the entire process from framing problems to delivering leadership-ready recommendations.

⛳️ Requirements

• Over 10 years of experience in advanced analytics, data science, or applied quantitative analysis; industry experience is essential.

• Proficient hands-on skills in SQL and at least one programming language (Python or R).

• Demonstrated experience in designing and analyzing A/B experiments and applying statistical methods to real-world product challenges.

• Familiarity with causal inference techniques, including difference-in-differences, synthetic controls, and propensity scoring.

• Practical experience with AI-assisted analytics workflows, such as Claude, ChatGPT, internal LLM agents, prompt engineering, and structured extraction from unstructured text, as well as employing LLMs as classifiers or evaluators.

• Experience in developing metrics from start to finish, encompassing definitions, validation, and implementation within data pipelines.

• Strong analytical judgment with the ability to balance thoroughness with efficiency and communicate trade-offs effectively.

• Exceptional communication skills, particularly in presenting to senior, non-technical audiences.

• Capacity to work independently, manage various priorities, and meet established deadlines.

• Experience in marketplace, product analytics, customer experience, or trust & safety areas is highly preferred.

🏝️ Benefits

• Bonus eligibility.

• Equity eligibility.

• Comprehensive benefits.

• Employee Travel Credits.

• Eligibility for remote work.

• Occasional work at an Airbnb office or participation in offsite events, as agreed with the manager.

• Reasonable accommodations throughout the recruitment process for applicants with disabilities.