Specialty Product Advisor – Ophthalmology

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead product development, implementation, and sales leveraging hands-on experience in eye care and practice operations.

• Act as a clinical subject matter expert for ophthalmic and optometric workflows, ensuring patient safety, compliance with regulatory standards, and operational efficiency.

• Collaborate with product management, design, and development teams to ensure healthcare IT solutions align with real-world workflows, device integrations, and regulatory obligations.

• Work with implementation and sales teams to facilitate client onboarding, product positioning, and clinical alignment.

• Represent outpatient eye care delivery models and operational practices, including technician assessments, diagnostic testing, surgical planning and follow-up, subspecialty care, and optical clinic workflow and inventory management.

• Convert regulatory guidelines, documentation standards, device integration necessities, and clinical trial data flows into actionable guidance for product and engineering teams.

• Provide advice during product discovery, validation, and prioritization processes.

• Engage with ophthalmologists, optometrists, technicians, practice administrators, and optical staff through site visits, workshops, discovery sessions, and virtual interactions.

• Articulate specialty requirements to both technical and non-technical stakeholders.

• Facilitate specialty-focused discussions that address workflow, compliance, and operational issues.

• Travel to customer and partner locations as necessary for field engagement and product discovery.

• Execute additional duties that support the overarching objectives of the role.

⛳️ Requirements

• A clinical degree and current or previous clinical licensure/certification in an eye care profession, such as OD, MD/DO specializing in Ophthalmology, COMT, COT, RN, or an equivalent clinical credential.

• At least 8–10 years of direct clinical, care delivery, or practice operations experience in an outpatient ophthalmology or optometry environment.

• Profound understanding of clinical workflows and documentation requirements across one or more ophthalmic subspecialties.

• Experience with ambulatory EHR systems within active clinical or operational workflows.

• Proven experience engaging directly with providers, care teams, and operational leaders in real-world practice settings.

• Familiarity with ophthalmic EHR/EMR platforms in active clinical or operational settings.

• Active or previously held clinical licensure/certification in an eye care discipline, such as OD, MD/DO, COMT, COT, or COA.

• Knowledge of specialty-specific eye care clinical workflows.

• Understanding of diagnostic equipment data capture and digital imaging integrations, including OCT, Humphrey Visual Field, fundus photography, and topography.

• Awareness of eye care revenue cycles, vision plans, and medical insurance frameworks.

• Familiarity with healthcare documentation standards, ophthalmic regulatory reporting, and compliance requirements, including MIPS and value-based care.

• Proficiency in communicating complex care delivery and operational concepts to both technical and non-technical audiences.

• Capability to facilitate discussions, workshops, and feedback sessions with a variety of stakeholder groups.

• Ability to translate specialty knowledge into product requirements and design considerations.

• Skill in influencing product decisions through domain expertise and real-world insights.

• Competence in establishing trust and credibility with providers, care teams, and administrators.

• Ability to engage and sway diverse stakeholder groups.

• Flexibility to adapt communication styles to clinical, operational, technical, mission-driven, and complex contexts.

• Capacity to work effectively within a cross-functional product environment.

• Willingness to travel up to 25% as required.

🏝️ Benefits

• Equal opportunity employer.

• Inclusive work environment.

• Travel support for customer and partner site engagements as necessary.