Specialty Care Patient Engagement Director

This is a fully remote position, open to applicants in New York.

📋 Description

• Translate the strategies for Patient Engagement and brand into effective go-to-market initiatives.

• Create plans for product launches, growth phases, maturity, and program lifecycles that include timelines, milestones, and readiness criteria.

• Develop and sustain SOPs, call guides, guardrails, training materials, and patient education resources.

• Represent Patient Engagement during the Review Committee/MLR processes and submit materials for review.

• Collaborate with Legal and Compliance for permissions, approvals, and necessary documentation.

• Load, tag, maintain, and organize approved resources across content and resource platforms, such as Amplify/Centris.

• Create customer/account and patient population targeting models.

• Establish and maintain segmentation and tiering criteria.

• Oversee territory mapping, workload analysis, territory alignment, call planning, and multichannel engagement strategies.

• Monitor the effectiveness of the field force and provide patient-facing teams with approved tools and materials.

• Enhance collaboration among Patient Engagement, Sales, KADs, Medical, Access, and Reimbursement teams.

• Assist in planning for Year Beginning, Mid-Year, and POA meetings.

• Define KPIs, metrics, dashboards, reporting, field technology, and related tools.

• Shape the requirements for dashboards and reporting concerning targeting, channel performance, and program productivity.

• Deliver insights into performance and suggest adjustments to strategy or execution.

• Connect execution performance with the overall strategy, tactics, and KPIs for leadership and brand marketing.

• Develop team competencies and empower leaders to coach effectively.

• Act as a liaison across Marketing, Sales, Patient Solutions, Medical, Legal, Compliance, Digital, and other departments.

• Create internal training materials and support the adoption of GTM tools and processes.

• Maintain the scope and guiding principles of Patient Engagement.

⛳️ Requirements

• 8+ years of combined experience in the pharmaceutical industry, focusing on consumer marketing, operations, and strategy.

• Proven track record of leadership and high performance.

• Experience in guiding others within a matrix organization, including both direct and indirect reports.

• Ability to influence key internal and external stakeholders.

• Established executive communication skills and leadership qualities.

• Strong skills in planning, prioritization, and organizational project management.

• Excellent project management abilities with a capacity to handle multiple projects over both short- and long-term timelines.

• Demonstrated success in leading and managing complex programs and teams.

• Strong strategic capabilities, including the ability to identify and tackle significant strategic challenges.

• Skill in balancing immediate needs with long-term objectives.

• Strong interpersonal abilities.

• Exceptional written, verbal communication, and presentation skills.

• Good judgment and a commitment to high ethical standards.

• Candidates must be authorized to work in the U.S. by any employer.

• Permanent work authorization in the United States is mandatory.

• U.S. work visa sponsorship is currently not available and will not be available in the future.

🏝️ Benefits

• 401(k) plan with matching contributions from Pfizer.

• Additional retirement savings contributions from Pfizer.

• Paid vacation, holidays, and personal days.

• Paid caregiver/parental and medical leave.

• Medical, prescription drug, dental, and vision insurance coverage.

• Participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of base salary.

• Eligibility to join Pfizer’s share-based long-term incentive program.

• Relocation assistance may be available depending on business needs and/or eligibility.