Director, IT Applications

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee the delivery, support, maintenance, and enhancement of essential business applications.

• Act as the product owner for designated application platforms, setting strategic priorities, modernization efforts, and technology roadmaps.

• Collaborate with business leaders to comprehend requirements, identify process inefficiencies, and propose technology solutions.

• Balance business objectives, operational stability, modernization initiatives, and efforts to reduce technical debt.

• Direct application strategy and shape technical direction alongside technical teams and stakeholders.

• Ensure that applications fulfill service-level expectations regarding availability, performance, incident response, and production support.

• Manage release planning, production readiness, maintenance, and enhancement activities.

• Maintain controls related to data integrity, compliance, security, and system management.

• Monitor application health, technical debt, remediation activities, risks, and progress for leadership reporting.

• Assist with audits, client reviews, regulatory inquiries, proposal responses, and the implementation of new clients.

• Supervise vendor and consulting relationships, third-party resources, budgets, and operational objectives.

• Collaborate with compliance, security, infrastructure, architecture, governance, and business operations teams.

• Lead, coach, mentor, and cultivate a high-performing technology team.

• Set expectations, provide performance feedback, delegate effectively, and develop future leaders.

• Promote collaboration, trust, continuous learning, professional growth, and accountability.

⛳️ Requirements

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field.

• Over 10 years of experience in IT applications, application support, systems delivery, or a related discipline.

• More than 5 years of experience in people leadership.

• Strong knowledge of application delivery, support, operations, and service level management.

• Familiarity with software development lifecycles, release management, production support, and application maintenance practices.

• Experience in managing vendors, budgets, resources, operational risks, and delivery governance.

• Proven ability to build trusted relationships with business leaders, technical teams, and external partners.

• Excellent communication, problem-solving, decision-making, and leadership abilities.

• Preferred experience in the healthcare payer sector, including Medicare and/or Medicaid environments.

• Strong preference for candidates with dental payer experience.

• Experience supporting delegated healthcare models and healthcare operations.

• Highly preferred experience with Health Solutions Plus (HSP) and healthcare payer administration platforms.

• Background in participating in audits, regulatory reviews, RFP responses, and client-facing initiatives.

• Familiarity with Agile delivery methodologies.

• Knowledge of Azure, APIs, web portals, management information systems, and database technologies.

• Experience working collaboratively with Scrum Masters and Project Managers.

• Familiarity with DevOps practices and modern application delivery approaches.

• Previous experience with Conduent or similar healthcare technology partners is an advantage.

• Must reside within the United States.

• No relocation assistance or sponsorship will be provided.

🏝️ Benefits

• Competitive compensation structure and savings options.

• 401(k) retirement benefits, including employer matching, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice via Financial Engines.

• Affordable medical insurance with low-cost premiums for employee-only coverage; Liberty subsidizes eligible dependents.

• 100% employer-paid dental coverage for employees and eligible dependents.

• Vision insurance.

• Company-paid basic life and AD&D insurance equal to one times the base salary, with options for supplemental coverage.

• Flexible Spending Accounts for healthcare and dependent care expenses.

• Voluntary insurance options for accidents, critical illness, and hospital indemnity.

• Long-term disability coverage.

• Comprehensive wellness programs, including wellness challenges, BurnAlong memberships, and gym discounts.

• Employee Assistance Program (EAP).

• Generous vacation and sick leave policies, with unused leave rollover.

• 10 paid company holidays.

• Tuition reimbursement for eligible educational expenses.

• Remote or hybrid work options available for various positions.