Specialty Care Navigator, Trauma

This is a fully remote position, open to applicants in United States.

📋 Description

• Perform telephonic screenings, brief interventions, and referrals for members to trauma specialty treatment providers.

• Utilize active listening, psychoeducation, and motivational interviewing techniques to comprehend member needs and facilitate goal setting.

• Implement Judith Herman’s phase-based trauma treatment model to offer stabilization support.

• Determine suitable levels of care, coordinate referrals, and collaborate with Spring Health providers to ensure comprehensive care.

• Offer consultations regarding mental health issues, as well as family or relationship challenges.

• Provide immediate support and safety planning for members encountering safety risks or crises.

• Correspond with members and providers via email.

• Record information accurately, maintain thorough documentation, conduct follow-ups, and track progress across multiple systems, including an EHR.

• Identify and mitigate barriers or interruptions to care.

• Collaborate with care support, provider operations, and benefits/billing teams.

• Support other specialty care teams as necessary.

• Engage in staff meetings, case consultations, and training sessions.

• Uphold confidentiality, compliance, ethical standards, and adhere to Spring Health policies.

• Ensure member satisfaction and consistent outreach throughout the care process.

• Triage and enroll members in appropriate care levels.

• Reach out to members via phone and email to arrange triages.

⛳️ Requirements

• An unrestricted mental health license is required: LCSW, LMFT, or LPC.

• A minimum of 2+ years of clinical care experience focused on PTSD and complex trauma.

• Proficient in motivational interviewing, diagnostic assessments, and triage processes.

• Familiarity with phase-based trauma treatment models and evidence-based practices for PTSD, including Prolonged Exposure, Cognitive Processing Therapy, EMDR, and ART.

• Strong listening, written, and verbal communication skills.

• Experience working with a variety of diverse populations.

• Comfortable navigating multiple computer platforms, learning new systems, and efficiently handling technology-related tasks.

• Ability to multitask and switch contexts as needed.

• NPI number or the ability to obtain one before employment.

• Trauma-specific licensure or certifications are preferred.

• Bilingual capabilities are preferred.

🏝️ Benefits

• Competitive total rewards package and benefits.

• Fully remote work arrangement.

• Monday to Friday schedule with MT or PT shift options available.

• Reasonable accommodations for qualified individuals with disabilities and disabled veterans.

• Equal opportunity employer.