Specialist Solution Architect, Cloud Services

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Deliver in-depth technical sales support for go-to-market initiatives concerning Red Hat managed cloud services.

• Clearly explain how Managed OpenShift services can enhance operational efficiency, expedite time to value, and alleviate operational burdens.

• Eliminate organizational, competitive, and technical obstacles that hinder customer adoption.

• Direct customers toward production-ready, enterprise-approved Managed OpenShift architectures.

• Communicate the Cloud Services value proposition to leadership, operations teams, and developers.

• Execute architecture walkthroughs, engage in business-value discussions, and conduct Success Planning.

• Collaborate with account teams and Customer Success to uncover customer use cases, challenges, and adoption impediments.

• Offer technical direction in establishing customer-approved, enterprise-ready Managed OpenShift architectures.

• Strategically plan, design, and implement customized solutions utilizing Red Hat support and resources.

• Provide product feedback to the Managed OpenShift Product and SRE teams.

• Assist in solution design and deliver technical recommendations directly to clients.

• Create and propose solutions leveraging consultative selling and business insight.

• Identify and collaborate with customer advocates to champion Cloud Services.

• Share insights and knowledge with team members.

• Facilitate technical deep dives, proofs of concept, workshops, and internal training events, both pre- and post-sales.

• Work alongside account teams, Customer Success, Product, and SRE teams to ensure positive customer experiences, revenue growth, and renewals.

⛳️ Requirements

• Over 5 years of experience in a sales engineer, consultant, IT architect, or similar customer-facing technical role within enterprise accounts.

• Extensive knowledge of cloud service providers such as AWS, Microsoft Azure, and Google Cloud Platform, along with their respective service ecosystems.

• Practical experience with Red Hat's managed cloud services offerings, including ROSA and ARO.

• Strong working knowledge of Red Hat OpenShift.

• Proficient product knowledge of Red Hat Enterprise Linux (RHEL), Red Hat Ansible Automation Platform, and Red Hat OpenShift Virtualization.

• Proven consultative selling abilities, with a knack for designing and proposing solutions that integrate business insight.

• Established history of cultivating relationships across engineering, commercial, and executive tiers within large enterprise IT organizations.

• Outstanding communication, collaboration, and presentation capabilities.

• Comprehensive understanding of the application lifecycle from development to operations (DevOps).

• Familiarity with containers, container management and security, and CI/CD tooling.

• Willingness to travel as necessary.

• Relevant mid-level Red Hat certifications in the specialty area are preferred.

• Public cloud certifications, such as AWS Certified Solutions Architect or Microsoft Certified: Azure Solutions Architect Expert, are preferred.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Flexible Spending Account for healthcare and dependent care.

• Health Savings Account for high deductible medical plans.

• Retirement 401(k) plan with employer matching.

• Paid time off and holidays.

• Paid parental leave plans available for all new parents.

• Leave benefits that include disability, paid family medical leave, and paid military leave.

• Employee stock purchase plan.

• Family planning reimbursement support.

• Tuition reimbursement opportunities.

• Transportation expense account.

• Employee assistance program.

• Eligibility for bonuses, commissions, and/or equity may apply.