Specialist, Publicly Reported Data

This is a fully remote position, open to applicants in Texas.

📋 Description

• Collaborate with providers and VillageHealth Nurses to deliver ongoing support and effective communication to patients with Chronic Kidney Disease (CKD).

• Serve as the primary point of contact for coordinating resources for VillageHealth CKD patients.

• Conduct outbound calls to patients to assess clinical needs and connect them with suitable resources.

• Make outbound calls to providers to schedule appointments for patients or to follow up on their care.

• Respond to inbound calls from patients, providers, and Village resources.

• Follow up with patients to ensure their needs are addressed and arrange future check-ins.

• Collaborate with clinical resources and providers to guarantee seamless continuity of care.

• Monitor patient hospitalizations and follow up as needed with a VillageHealth Nurse.

• Inform patients about location details and appointment times.

• Provide educational materials to patients and send letters to primary care physicians, nephrologists, and specialists for new enrollments or appointments.

• Assist in the referral process.

• Perform additional duties as assigned.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Minimum of two (2) years of experience in a professional office setting.

• Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.

• Exceptional verbal and written communication skills.

• Capability to manage confidential information and issues with discretion and sound judgment.

• Must fulfill applicable employment eligibility requirements.

• Subject to pre-employment substance abuse testing and background verification checks.

🏝️ Benefits

• Performance-based rewards reflecting outstanding individual and team contributions.

• Comprehensive benefits package including medical, dental, vision, 401(k) match, paid time off, and PTO cash out.

• Family resources available.

• EAP counseling sessions provided.

• Access to Headspace® for mental wellness.

• Backup child and elder care services.

• Maternity and paternity leave offered.

• Opportunities for professional development programs.

• On-demand virtual leadership and development courses available through DaVita’s StarLearning online training platform.

• Commitment to an equal opportunity workplace.

• Drug-free workplace policy in effect.

• Pre-employment substance abuse testing and background verification checks conducted.