Specialist, Cisco Services – Renewals

This is a fully remote position, open to applicants in United States.

📋 Description

• Drive the enhancement of Cisco service contract renewals by focusing on client retention, upselling, account expansion, and identifying untapped opportunities.

• Oversee assigned customer Cisco renewals and manage renewal timelines effectively.

• Assess renewals for upselling possibilities, position new offers, and prepare and present quotes and proposals.

• Engage in Presidio/OEM strategy discussions related to multi-year renewals, Enterprise Agreements, and strategic initiatives.

• Showcase offerings to clients, respond to inquiries, and advance opportunities to completion.

• Assist the Services Enterprise Agreement sales process by pinpointing target customers, compiling renewal comparison quotes, and preparing CX proposals in EAMP.

• Ready customers for Services Enterprise Agreement True Forwards, confirm inventory modifications, aid with estimations, and liaise with Cisco asset management teams.

• Keep and reconcile customers' Cisco contract inventories.

• Address Cisco services inquiries and issues both internally and externally.

• Promote and enhance the Cisco service practice to boost attach rates, renewal rates, and adoption of Services Enterprise Agreements.

• Anticipate the renewals pipeline in collaboration with Account Executives.

• Work together with manufacturer representatives to secure pricing and guarantee timely renewals.

• Audit contracts for precision, maintain consolidated contracts, and oversee customer access.

• Prepare and manage orders utilizing internal systems.

• Monitor orders, escalate issues as necessary, and ensure accurate booking.

• Prepare and present Quarterly Business Reviews to clients.

⛳️ Requirements

• Bachelor’s degree or equivalent experience and/or military background.

• Proficient in Microsoft Excel and other MS applications.

• Excellent written and verbal communication abilities.

• Capable of working independently and within a cross-functional team setting.

• Strong understanding of Cisco services, contracts, and Enterprise Agreements.

• Familiarity with Cisco asset/contract management systems, including CCWR and EAMP.

• Knowledge of service lifecycle management and subscription models.

• Preferred: Over 3 years of experience in a support agreement renewal role.

• Experience with Cisco service contracts and CX Enterprise Agreements.

• Direct customer-facing experience, encompassing presentations, QBRs, and consultative selling.

• Ability to drive revenue growth through renewals and upselling.

• Experience in contract and order management, including tracking, reconciliation, and processing.

🏝️ Benefits

• Equal Opportunity Employer.

• Reasonable accommodations available for individuals with disabilities.

• Veteran priority referral consideration.

• Inclusive workplace dedicated to hiring candidates from diverse backgrounds.