Specialist, Cisco Services – Renewals

This is a fully remote position, open to applicants in United States.

📋 Description

• Actively oversee customer Cisco renewals and timelines for designated accounts.

• Analyze renewals for potential upselling opportunities, introduce new offers, and generate and present quotes/proposals.

• Engage in Presidio/OEM strategy discussions regarding renewals, including multi-year agreements and transitions to Enterprise Agreements.

• Deliver presentations of offerings in customer-facing meetings, respond to inquiries, and drive opportunities to closure.

• Support the Services EA sales cycle by identifying qualified target customers, creating renewal comparison quotes, and scoping CX proposal install bases in EAMP.

• Prepare customers for Services EA True Forwards, verify inventory changes, assist with budget estimates, and coordinate with Cisco asset management teams.

• Manage and reconcile end-users' Cisco contract inventory.

• Address Cisco services-related inquiries and issues both internally and externally.

• Advocate for and enhance the Cisco service practice with regional management, account executives, and cross-functional teams.

• Project the renewals pipeline in collaboration with Account Executives.

• Work alongside manufacturer representatives to obtain pricing and ensure timely renewals.

• Assess and maintain accurate, consolidated contracts while managing customer access.

• Prepare and process orders utilizing internal tools.

• Monitor orders until completion, escalate issues as necessary, and ensure precise booking.

• Prepare and conduct Quarterly Business Reviews for clients as needed.

⛳️ Requirements

• Bachelor's degree or equivalent experience and/or military service.

• Proficient in Microsoft Excel and MS applications.

• Excellent written and verbal communication skills.

• Capable of working independently as well as within a cross-functional team environment.

• Strong understanding of Cisco services, contracts, and Enterprise Agreements.

• Familiarity with Cisco asset/contract management systems (e.g., CCWR, EAMP).

• Knowledge of service lifecycle management and subscription models.

• 3+ years of experience in a support agreement renewal role (preferred).

• Experience with Cisco service contracts and CX EAs (renewals, subscriptions, Enterprise Agreements) (preferred).

• Direct customer-facing experience (presentations, QBRs, consultative selling) (preferred).

• Ability to generate revenue growth through renewals and upselling (preferred).

• Experience in contract and order management (tracking, reconciliation, processing) (preferred).

🏝️ Benefits

• Equal Opportunity Employer.

• Reasonable accommodations for individuals with disabilities.

• Inclusive workplace that welcomes applicants from underrepresented and marginalized communities, including women, people of color, people with disabilities, and veterans.