Special Loans Analyst – HELOC

This is a fully remote position, open to applicants in North Carolina, +1 more state.

📋 Description

• Provide operational assistance in HELOC servicing.

• Establish, maintain, and service both variable-rate and fixed-rate HELOC products.

• Assess HELOC draw requests and process the approved draw activities.

• Set up and manage HELOC draw segments.

• Verify HELOC billing for accurate payment amounts, due dates, balances, and other billing components.

• Confirm HELOC interest calculations and investigate discrepancies.

• Conduct loan maintenance and address exception reports.

• Analyze account activity and transaction history to pinpoint and resolve servicing discrepancies.

• Assist with customer and phone escalations related to HELOC servicing.

• Process and oversee departmental reports and workflows.

• Develop and maintain policies, procedures, job aids, and process documentation.

• Comply with regulatory, legal, investor, client, federal, and state requirements.

• Provide support for additional HELOC servicing processes as required.

• Troubleshoot issues and propose continuous improvement opportunities.

• Collaborate with internal teams and external business partners to address HELOC servicing issues.

• Contribute to team outcomes and departmental objectives.

⛳️ Requirements

• Proficient understanding of fundamental concepts, practices, and procedures in mortgage servicing.

• Knowledgeable in HELOC servicing, encompassing both variable-rate and fixed-rate HELOC products.

• Familiarity with HELOC draws, draw segments, billing, payment calculations, and interest computations.

• Capability to review loan activity and detect discrepancies in balances, transactions, billing, and interest calculations.

• Strong attention to detail and ability to comprehend complex financial transactions.

• Excellent analytical, research, and problem-solving abilities.

• Results-driven with a proven ability to deliver measurable outcomes for the organization.

• Understanding of HELOC servicing requirements along with regulatory, compliance, and risk implications.

• Strong verbal and written communication skills.

• Ability to effectively investigate and respond to customer and phone escalations.

• Develop effective working relationships at the work group level and across servicing functions.

• High School diploma or equivalent is required.

• 1-3 years of relevant experience.

• 2+ years of experience in mortgage loan servicing is preferred.

• Previous experience in HELOC servicing, including knowledge of HELOC draws, billing, interest calculations, or loan maintenance, is strongly preferred.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401k.

• PTO/paid sick leave.

• Employee stock purchase plan.

• Inclusive, people-first workplace culture.

• Equal opportunity employment.