Solutions Support Engineer

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver an exceptional technical support experience for Wiz clients

• Diagnose and resolve customer technical issues through debugging, networking, and system administration

• Revise documentation and develop customer solutions as necessary

• Enhance the support service through coding, scripting, and automation

• Take ownership of customer technical problems, utilizing collaboration, troubleshooting best practices, and transparency to resolve them

• Recognize cases that need technical or strategic escalation

• Create, sustain, and manage incident management requests in coordination with product or engineering teams

• Design and implement scalable support solutions via automation

• Engage in on-call rotation for after-hours, holiday, and weekend support coverage

⛳️ Requirements

• Native Brazilian speaker with a strong command of English, both spoken and written

• Must be available to work from 10am to 7pm BRT

• Over 5 years of practical, technical experience in customer support, technical support, system administration, or a related customer-facing role

• More than 2 years of experience with cloud technologies (Azure, AWS, GCP)

• At least 1 year of hands-on experience in designing, deploying, and managing production-grade Kubernetes clusters and custom applications

• Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON

• Skilled in using command-line tools and proficient in Linux operating system environments

• Candidates must have the legal right to work in Brazil without requiring visa sponsorship

• Preferred: Experience with DevOps technologies

• Preferred: Familiarity with REST APIs or GraphQL

• Preferred: Knowledge of basic web technologies, including HTTP, HTML, and DNS

• Preferred: Understanding of networking fundamentals such as TCP/IP, routing, VPNs, VLANs, peering, and load balancing

• Preferred: Familiarity with relational databases

🏝️ Benefits

• Participation in on-call rotation for after-hours, holiday, and weekend support coverage

• Opportunity to work with a global team

• Opportunity to contribute to a rapidly growing company powered by Google

• Equal opportunity workplace