Senior DevOps Support Engineer

This is a fully remote position, open to applicants in United Kingdom, +2 more countries.

📋 Description

• Independently resolve complex technical issues related to CI/CD, software, and infrastructure for enterprise clients.

• Provide assistance via Slack, Zoom, Email, Plain, and Community Forum.

• Facilitate customer-facing retrospectives and planning meetings.

• Identify opportunities to mitigate future support challenges and implement proactive solutions.

• Contribute to and maintain open-source tools, including Bash plugins and utilities based on Golang.

• Publish updates to documentation and proactive communications.

• Represent customer feedback to drive internal product and process enhancements.

• Oversee and enhance support workflows.

• Share insights from customer interactions with Product and Engineering teams.

• Mentor colleagues and promote an inclusive, supportive team culture.

⛳️ Requirements

• Strong coding or scripting skills, with experience in Bash, Ruby on Rails, or Golang.

• Extensive experience with CI/CD tools and platforms, including Linux, AWS, GCP, Azure, Terraform, and Kubernetes.

• Capability to independently address intricate technical issues and guide customers towards solutions.

• Ability to work autonomously, recognize opportunities early, and take initiative.

• Proficient in clearly articulating technical details to customers and internal teams across distributed environments.

• Must be located in the UK, Ireland, or Poland.

• Availability to work five days a week from 9:00 AM–5:00 PM local time, including weekends.

🏝️ Benefits

• 20 days of paid annual leave, in addition to 10 days of sick and carer's leave.

• Ongoing remote-work allowance to support optimal performance, including options for wifi and wellness.

• Retirement and health coverage tailored to your region.

• 16 weeks of paid parental leave for primary caregivers and 6 weeks for secondary caregivers.

• Confidential Employee Assistance Program (EAP) and mental health support.

• Opportunities for learning and growth, with allocated time and budget for conferences, courses, and coaching.

• Flexibility to work from anywhere in the world for up to 6 weeks each year.