Senior Client Support Engineer

This is a fully remote position, open to applicants in New York.

📋 Description

• Act as the main technical liaison for a client environment supporting around 300–400 users.

• Serve as a reliable advisor and extend support to additional clients as required.

• Oversee identity and access management in Microsoft Entra ID, focusing on user lifecycle, permissions, and security best practices.

• Manage and sustain Intune environments, which includes device management, policy formulation, compliance enforcement, and optimization.

• Provide support and administration for Microsoft 365 applications, including Teams and Exchange Online.

• Assist with Azure cloud infrastructure, virtual machines, and overall health of the environment.

• Deliver hands-on assistance for Windows and macOS end-user systems.

• Support hardware and peripherals such as workstations, printers, and mobile devices.

• Diagnose and resolve networking and connectivity issues, including VPNs, DNS, DHCP, firewalls, and VLANs.

• Address and resolve escalated technical problems across endpoints, access, applications, and connectivity.

• Lead and participate in client-facing deployments, improvements to the environment, and changes to infrastructure.

• Conduct proactive system checks, manage lifecycles, review licensing, and optimize the environment.

• Collaborate with client stakeholders and leadership on priorities, initiatives, and long-term enhancements.

• Ensure accurate documentation, environment notes, and system configurations are maintained.

• Mentor junior engineers and act as an escalation point for intricate issues.

⛳️ Requirements

• Candidates must be based in or around the NYC Metro Area.

• At least 5 years of experience in IT support, systems engineering, or managed service provider (MSP) environments.

• Proficient hands-on experience with Microsoft Entra ID (Identity & Access Management).

• Strong hands-on experience with Microsoft Intune (device management, policy formulation, compliance).

• Significant hands-on experience with Microsoft 365 (Teams, Exchange Online).

• Solid hands-on experience with Microsoft Azure (virtual machines, core services, environment management).

• Azure certification (AZ-104) is preferred but not mandatory.

• Experience in supporting mid-sized environments (200+ users), preferably in a client-facing or MSP context.

• Excellent troubleshooting abilities across endpoints, user access, and cloud-based environments.

• Capability to manage both reactive support and proactive system improvements.

• Strong communication skills, enabling direct interaction with client stakeholders.

• Experience working independently in a client environment while collaborating with larger teams.

• Must be eligible to work in the United States, as indicated by the U.S. compensation range and E-Verify hiring practices.

🏝️ Benefits

• Health, Dental, & Vision coverage.

• Flexible Spending Account (FSA).

• 401k plan.

• Health Reimbursement Account (HRA).

• Health Savings Account (HSA).

• Life Insurance coverage.

• Disability Insurance.

• Paid Parental Leave.

• Holiday Pay.

• Flexible Vacation & Sick Days.

• Recognized company holidays, including a day off for your birthday.

• Spot bonuses for exceptional performance.

• Opportunities for community and social events.

• Learning and development opportunities.

• Flexible working arrangements.

• $100 well-being allowance.

• Additional health & wellness perks.

• Further bonus or incentive opportunities based on position level and company plans.