Technical Support Engineer III – MDP/ALD

This is a fully remote position, open to applicants in Taiwan.

📋 Description

• Deliver both remote and on-site technical assistance to FSO personnel for intricate equipment failures, on-wafer challenges, and performance enhancement initiatives.

• Employ advanced troubleshooting techniques to define success criteria, formulate action plans, evaluate findings, and conduct root cause analyses.

• Assist FSO repair efforts by ensuring timely escalation closures.

• Manage multiple technical escalations with a focus on prompt resolutions and quality outcomes.

• Participate in customer field issue discussions alongside FSO, collaborating with BU engineers.

• Suggest best practices aimed at enhancing products, processes, or services.

• Document and publish technical lessons learned, troubleshooting manuals, and technical publications.

• Offer on-site coaching for FSO personnel.

• Provide support for Alpha and Beta Sites.

• Contribute to NPI development early in the product lifecycle and at critical customer locations.

• Aid BU projects related to Design for Service/Install.

• Create or collaborate on innovative advanced troubleshooting tools.

• Mentor less-experienced colleagues and potentially oversee small-scale projects.

• Communicate complex or sensitive information, foster consensus, and navigate challenging situations in high-pressure environments.

⛳️ Requirements

• Bachelor's degree or equivalent in a technical discipline.

• At least 5 years of experience with Applied Materials Endura products.

• Minimum of 5 years in semiconductor fabrication.

• Specialized knowledge in MDP, MPKG, and ALD hardware as well as related software and systems.

• Capability to work autonomously as well as collaboratively within a team.

• Strong organizational abilities and effective time management skills.

• Exceptional interpersonal and communication skills.

• Capacity to manage stressful scenarios and resolve challenging issues effectively.

• Familiarity with Microsoft applications and internal tools like SAP, VSPI, and ARK.

• Proficient in English, both written and spoken.

• Willingness to travel, typically around 25% of the time, with potential increases up to 50%.

• Availability to work Monday through Friday, for 8 hours each day.

🏝️ Benefits

• A supportive work environment that promotes learning, development, and career advancement.

• Employee health and wellness programs and resources.

• Opportunities for personal and professional growth.

• Commitment to equal opportunity employment.