Solutions Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as a dedicated consultative resource for Sales, Sales leadership, and customers with a focus on Microsoft solutions.

• Participate in customer calls alongside stakeholders, offering options tailored to customer requirements and budget.

• Provide industry insights centered on pain points leading to Microsoft modern solutions.

• Evaluate quote solutions and propose enhanced program and product suite alternatives.

• Advocate for value-added managed and professional services to facilitate customer transformation.

• Support designated customer Enterprise Agreements by offering product, program, and contract guidance that aligns with Microsoft Licensing Guidelines.

• Oversee the lifecycle of Enterprise Agreement contracts, including subscription reconciliations, true-ups, additional product orders, and renewals.

• Generate cost analyses, product quotes, and pricing transparency for Enterprise Agreements in collaboration with Sales.

• Establish milestone touchpoints with customers and their Microsoft account teams.

• Engage in discussions regarding Microsoft opportunities to enhance value and showcase Connection services.

• Stay updated on programs, technical knowledge, market trends, and operational models.

• Complete Microsoft training through Get License Ready and Partner University.

• Investigate new product developments.

• Cultivate and sustain positive vendor relationships.

• Balance the needs of vendors and Connection in support of customers.

• Identify deficiencies in partner tools and assist in creating or enhancing resources.

• Support Microsoft Landscape Optimization assessment consultations.

• Pursue opportunities for increased account control by involving the site Microsoft team.

• Maintain and update the Salesforce Pipeline.

• Present at Sales team meetings and onboarding events.

⛳️ Requirements

• Candidates must be authorized to work for any employer in the U.S.; employment visa sponsorship is not available.

• Proficient in Microsoft Suite (Excel, Outlook, Word, PowerPoint) at an advanced user level.

• Experience in hosting and attending remote meetings via Teams, Zoom, Webex, etc.

• Consultative experience with Microsoft Online Services, including M365, Azure, Dynamics 365, and Power Platform.

• Familiarity with Microsoft's lifecycle and renewal processes for Enterprise Agreements, CSP, MPSA, and Cloud Subscription Agreements.

• Capability to identify, drive, and manage all aspects of a Microsoft deal from inception to closure.

• Strong negotiation skills to secure the best purchasing agreements for customers and Connection.

• Understanding of sales strategies, including upselling, with proven success in a goal-oriented environment.

• Strong business analysis skills to translate customer needs into Microsoft solutions.

• Analytical ability to derive conclusions from data in a systematic and rational manner.

• Flexibility to shift tasks based on changing priorities.

• Exceptional verbal communication skills and the ability to deliver professional presentations.

• Excellent written communication skills and the capacity to create professional business correspondence.

• Keen attention to detail and strong proofreading skills.

• Organizational skills to document activities, anticipate issues, plan schedules, and monitor performance according to priorities and deadlines.

• Strong interpersonal skills to collaborate effectively with all levels within the organization.

🏝️ Benefits

• 3 weeks of paid PTO.

• Tuition reimbursement.

• Comprehensive benefits package.

• Opportunities for professional growth.