Solutions Engineering Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and cultivate a high-achieving team of Solutions Engineers.

• Create a regional operational framework in collaboration with Sales leadership, focusing on account planning, pipeline and deal review, technical qualification, coverage planning, and strategic opportunity prioritization.

• Establish benchmarks for technical discovery, solution design, presentations, use-case workshops, and pilot programs.

• Mentor the team on Command of the Message and MEDDPICC sales methodologies.

• Develop repeatable processes, training, and evaluation mechanisms to enhance SE performance.

• Assist account teams in recognizing opportunities to broaden Glean adoption.

• Align technical strategies, priorities, and expectations with clients and internal stakeholders.

• Collaborate with Sales, Applied AI/Post-Sales, Product Management, PMM, and Engineering to address and escalate technical challenges.

• Convey field requirements and product opportunities.

• Participate in shaping hiring strategies, capacity planning, organizational structure, and the advancement of the Solutions Engineering discipline.

• Represent Glean’s technical perspective to clients and the wider technical community.

⛳️ Requirements

• Proven experience in hiring, developing, coaching, and retaining Solutions Engineers or similar customer-facing technical talent.

• Demonstrated experience in leading complex enterprise opportunities.

• Ability to guide teams through technical discovery, solution strategy, executive presentations, demonstrations, workshops, and pilot initiatives.

• Strong business acumen with the ability to link technical decisions to customer outcomes, sales strategies, and organizational priorities.

• Technical expertise in APIs, integrations, cloud architecture, security, networking, and SaaS or hybrid environments.

• Proficient in AI, including practical applications of generative AI, AI solution assessment, data management, security, governance, and adoption considerations.

• Hands-on experience with one or more major cloud platforms, such as GCP, AWS, or Microsoft Azure.

• Capability to clearly articulate technical concepts to both technical and non-technical stakeholders and deliver polished presentations.

• Skill in planning and executing projects, managing competing priorities, and identifying areas for improvement.

• Excellent listening and interpersonal skills, sound judgment, customer-centric approach, and a flexible startup mindset.

• Successful completion of a brief AI-focused exercise or discussion during the interview process.

🏝️ Benefits

• Competitive compensation.

• Medical coverage.

• Vision coverage.

• Dental coverage.

• Generous time-off policy.

• Opportunity for 401k plan contributions.

• Stipend for home office enhancements.

• Annual education stipend.

• Annual wellness stipend.

• Regular company events.

• Daily healthy lunches.

• Equity options may be available for select roles.