Solutions Engineer – Pre-Sales, Delivery

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Facilitate discovery sessions with business, operations, and IT stakeholders.

• Convert business requirements into functional and technical design solutions.

• Evaluate feasibility and outline implementation strategies for AI Agents in voice, chat, and quality management.

• Define integration points with APIs, REST, webhooks, CRMs, and contact center platforms.

• Estimate effort, scope, timelines, dependencies, and potential risks.

• Create and present customized product demonstrations and Proofs of Concept.

• Assist Sales with technical knowledge, proposals, RFPs, security assessments, and integration evaluations.

• Present and advocate for proposed solutions to both technical and business stakeholders.

• Transform sold solutions into organized delivery plans.

• Coordinate functional and technical resources across various projects.

• Ensure a seamless transition from pre-sales to delivery phases.

• Maintain involvement during implementation as the primary technical contact.

• Identify risks related to delivery, scope changes, and resource limitations.

• Lead technical workshops, project follow-ups, and solution validation sessions.

• Serve as a trusted technical advisor and pinpoint expansion opportunities.

⛳️ Requirements

• Over 4 years of experience in Solutions Engineering, Technical Pre-Sales, Technical Consulting, Software Delivery, or a similar client-facing position.

• Proven experience in designing and proposing software solutions within a B2B context, particularly with enterprise accounts.

• Strong grasp of integrations and technical architectures, including REST APIs, webhooks, CRMs, and contact center platforms.

• Capability to transform business requirements into functional and technical design solutions.

• Experience in estimating project effort, defining scope, and identifying technical dependencies and risks.

• Proven ability to coordinate technical and functional teams, manage project priorities, and allocate resources across multiple projects.

• Confidence in leading client-facing meetings, workshops, and technical presentations with senior business stakeholders and IT teams.

• Exceptional communication and stakeholder management skills.

• Structured, analytical, and proactive mindset, with a strong sense of ownership and attention to detail.

• Native Portuguese speaker with professional proficiency in English.

• Willingness to travel occasionally for business within Portugal and Spain.

• Legally authorized to work in Portugal.

• Nice to have: experience in contact centers, Customer Experience, or BPO environments.

• Nice to have: practical knowledge of LLMs, AI Agents, NLU, voicebots, or chatbots.

• Nice to have: experience with enterprise SaaS solutions and complex integrations.

• Nice to have: previous experience in consulting firms, system integrators, or technology companies.

• Nice to have: professional Spanish language skills.

• Nice to have: experience working with clients in the banking or insurance sectors.

🏝️ Benefits

• Competitive salary, regularly reviewed as you progress with us.

• Genuine opportunities for growth within an internationally expanding company.

• AI agents and product support that alleviate your workload.

• Health insurance coverage.

• Flexible benefits options.

• A remote-first working model.

• Free coffee, arcade machines, rooftops, and terraces in the office.

• Occasional team-building events.