Solutions Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the technical discovery process for prospective merchants, aligning their technology stacks, checkout workflows, and constraints with the appropriate Sezzle integration path.

• Conduct product demonstrations and technical presentations for both merchant engineering and business stakeholders.

• Develop integration solutions utilizing Sezzle’s API, SDKs, and platform plugins, including tailored builds.

• Prepare technical proposals and respond to RFPs and security questionnaires.

• Assist with mobile app integrations for merchants, incorporating SDK implementation, in-app checkout features, and managing native versus webview transitions.

• Validate integrations in both sandbox and production environments prior to launch, including testing checkout flows, widget placements, messaging, redirects, handoffs, and settlements.

• Resolve live integration issues in collaboration with Support and Engineering, maintaining communication with merchants regarding technical narratives.

• Convert recurring merchant needs into actionable product feedback and advocate for solutions that drive revenue.

• Create and maintain integration documentation, operational runbooks, and internal training materials.

• Serve as a trusted technical advisor for merchants post-launch, identifying opportunities for optimization.

⛳️ Requirements

• A minimum of 4 years in a customer-facing technical position, including roles such as solutions engineering, sales engineering, implementation, solutions architecture, or technical account management.

• Proficiency with mobile SDK integrations on both iOS and Android platforms.

• Experience in supporting enterprise merchants through intricate, multi-stakeholder integrations utilizing custom-built commerce stacks.

• Practical experience with REST APIs, webhooks, and the ability to critically assess API documentation.

• Foundational knowledge of HTML, CSS, and JavaScript.

• Familiarity with at least one major e-commerce platform: Shopify, BigCommerce, Magento, WooCommerce, or Wix.

• Understanding of e-commerce workflows, including cart management, checkout processes, payment authorization and capture, refunds, shipping logistics, and product management.

• Capability to communicate technical concepts to non-technical audiences and provide business context to engineers.

• Strong writing skills for documentation and proposal creation.

• Ability to manage multiple merchant integrations concurrently in a dynamic environment.

• Proficiency in reading code in at least one programming language to troubleshoot merchant implementations.

• Demonstrated competency in utilizing AI tools for research, technical documentation, problem-solving, and workflow automation.

• Preferred: experience at a payments company, payment service provider (PSP), or buy now pay later (BNPL) provider.

• Preferred: understanding of payment gateway architecture and alternative payment methods during checkout.

• Preferred: experience with in-store or omnichannel payment integrations.

• Preferred: a bachelor’s degree in computer science, computer engineering, or a related field, or equivalent practical experience.

🏝️ Benefits

• Unlimited paid time off (PTO), volunteer hours, and sabbatical opportunities.

• Comprehensive life, short-term disability (STD), long-term disability (LTD), medical, dental, and vision insurance plans.

• Highly discounted membership at LifeTime gyms.

• 401k plan with company match.

• A fun and collaborative working environment with supportive colleagues.

• An opportunity to be part of the fastest-growing FinTech company alongside a team of motivated and driven professionals.