Retail Software Implementation & Delivery Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Take charge of the daily delivery of retail software implementations from the discovery and kickoff phases through to configuration, testing, training, go-live, and stabilization.

• Develop and oversee project plans that encompass scope, milestones, owners, dependencies, resource requirements, and acceptance criteria.

• Monitor progress and ensure stakeholders are held accountable for their commitments.

• Identify potential risks, eliminate blockers, manage changes in scope, drive decision-making, and escalate issues with recovery strategies.

• Facilitate customer and internal project meetings while keeping track of actions and decisions.

• Assist in the transition from Sales to implementation by confirming requirements, delivery assumptions, scope, and customer expectations.

• Convert customers’ planning, merchandising, allocation, replenishment, and inventory processes into functional requirements, business rules, and acceptance criteria.

• Collaborate with Product teams to confirm capabilities, address functional deficiencies, and align delivery dependencies.

• Coordinate with technical teams on data mapping, migration, integrations, and validation processes.

• Support functional configuration and verify software outputs against actual retail scenarios.

• Ensure readiness for user acceptance testing, training, and go-live phases.

• Drive resolution of issues, secure customer sign-off, stabilize post-launch, and promote adoption.

• Lead on-site implementation efforts and collaborate closely with customer teams to ensure milestone readiness.

• Maintain comprehensive project documentation and facilitate a structured handoff to Customer Success and Support.

⛳️ Requirements

• Demonstrated experience in software implementation and delivery, including personal management of complex retail software projects through to go-live.

• Extensive knowledge in fashion and apparel retail, particularly in areas such as merchandise planning, allocation, replenishment, inventory management, or retail technology delivery.

• Proven track record of executing initiatives across customer, product, and technical teams, with the ability to recover at-risk projects.

• In-depth understanding of retail planning and inventory platforms, as well as their integrations with merchandising, ERP, and other retail systems.

• Knowledge of assortment planning, allocation, replenishment, and inventory management, taking into account seasonality, size and color, markdowns, and inventory productivity.

• Experience collaborating directly with customers on software requirements, implementation, testing, training, and adoption processes.

• Capability to independently manage delivery as an individual contributor while coordinating multiple workstreams.

• Strong project management, analytical, communication, and facilitation skills.

• Professional proficiency in both Spanish and English, both written and spoken.

• Experience integrating in-house retail planning or merchandising with software implementation delivery at a retail technology provider or consulting firm is particularly advantageous.

• Background in supporting omnichannel or multi-brand fashion retail operations is especially beneficial.

• Familiarity with merchandise financial planning, open-to-buy, and demand forecasting is a valuable asset.

• Experience working with international customers and distributed project teams is highly desirable.

🏝️ Benefits

• Regular domestic and international travel opportunities.

• Flexible home-based work arrangement.

• Full-time employment status.