Solutions Engineer

This is a fully remote position, open to applicants in France.

📋 Description

• Collaborate with the Sales team to convey Grafana's value proposition, vision, and strategy to customers.

• Take ownership of technical engagement with customers and assist in closing complex opportunities.

• Provide product and technical presentations to both potential and existing customers.

• Engage with customers and internal teams to deliver product and competitive landscape insights.

• Facilitate product discussions based on customer needs and challenges.

• Improve documentation and produce blog posts, videos, knowledge base articles, and enablement resources.

• Educate potential and existing customers through demonstrations, hands-on enablement, presentations, and technical assessments.

• Act as a communication conduit among customers, Sales, Product Management, and Engineering teams.

⛳️ Requirements

• Over 3 years of technical pre-sales experience.

• Strong judgment, collaboration skills, and leadership abilities.

• Exceptional written and verbal communication skills.

• Capability to articulate the value proposition and technical benefits of products.

• Proficiency in solving technical issues and crafting innovative customer solutions.

• A technical mindset with a desire for ongoing technical growth.

• Must reside in France.

• Familiarity with Open Source technologies or experience in the Metrics/Monitoring domain is advantageous.

• Knowledge of sales methodologies such as MEDD(P)ICC is a plus.

🏝️ Benefits

• Restricted Stock Units (RSUs).

• Fully remote work with a global culture.

• Opportunities for career advancement.

• In-person onboarding experience.

• 30 days of annual leave per year.

• 3 annual leave days designated for Grafana Shutdown Days.

• Open communication and regular updates across the company.

• Freedom and support to produce excellent work and explore new ideas.