Solutions Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the technical expert for the large-scale deployment of Eleven's Wi-Fi and network management platforms.

• Collaborate with Implementation Managers, Customer Success Managers, Engineering teams, Local Service Providers, and delivery partners.

• Enable and assist Local Service Providers throughout the entire implementation process.

• Offer technical direction, deployment knowledge, design validation, troubleshooting assistance, and operational best practices.

• Build partner capabilities and promote consistent deployment standards.

• Provide remote implementation support and technical supervision.

• Aid in complex implementations and handle technical escalations.

• Validate requirements for routing, VLANs, wireless controller configurations, authentication, firewall, and connectivity.

• Act as the technical lead for multiple concurrent enterprise customer projects.

• Establish trust with customer IT and network teams.

• Create reusable implementation playbooks, standards, and validation protocols.

• Standardize deployment practices among Local Service Providers.

• Identify recurring challenges and pursue automation opportunities.

• Contribute to deployment forecasting and capacity planning initiatives.

• Develop and maintain technical documentation and best practices.

• Foster trusted relationships with engineering teams of Local Service Providers.

• Conduct technical workshops, onboarding sessions, and certification programs.

• Mentor partner engineers on Stella deployment methodologies.

• Assess partner capabilities and suggest continuous improvements.

• Provide structured feedback on implementations to Product and Engineering teams.

• Support Implementation and Customer Success teams with technical planning and customer escalations.

• Evaluate new deployment tools and technologies.

• Report to the VP of Implementation; no direct reports.

⛳️ Requirements

• A minimum of 5 years of experience in enterprise networking, implementation, or technical consulting.

• Background in supporting managed service providers, customer service providers, or systems integrators.

• Strong understanding of Ethernet, TCP/IP, VLANs, routing, switching, Wi-Fi, RADIUS, 802.1X, and firewall technologies.

• Experience with platforms such as Cisco, Aruba, Ruckus, Juniper, Fortinet, Meraki, or similar technologies.

• Exceptional troubleshooting, documentation, presentation, and customer communication abilities.

• Capacity to manage multiple concurrent implementation tasks and partner collaborations.

• Candidate must reside in the United States and be comfortable working remotely.

• Flexibility to participate in meetings with customers in EMEA and other time zones across the US and globally.

• Willingness to travel internationally.

• Current active passport or the ability to obtain one within the first 2 months of employment.

• Ability to travel to client locations if necessary.

• Experience in hospitality, managed services, or telecommunications is strongly preferred.

• Experience in developing technical standards, playbooks, and partner certification programs is strongly preferred.

• Familiarity with SD-WAN, cloud-managed networking, and network automation is strongly preferred.

• Experience with AI-assisted deployment, operational tools, and process automation is strongly preferred.

• Experience in enabling technical partners at scale is strongly preferred.

• Preference for candidates located in the Eastern time zone.

• A bachelor's degree in a related field is strongly preferred.

• Must be legally authorized to work for any US employer; Eleven cannot sponsor candidates.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• 401(k) plan.

• Balanced Time Off (BTO) with no fixed number of vacation days.

• 11 paid holidays.

• Company-wide end-of-year holiday break.

• Remote work environment.

• Comprehensive compensation and benefits package.