Solution Engineer, Spanish-speaking

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Deliver strategic, operational, and in-depth technical expertise to realize Moneythor’s Customer Success vision.

• Support digital banking clients by addressing ongoing technical and functional inquiries.

• Serve as the primary technical resource for the customer success team.

• Tailor clients' implementations utilizing HTML, JavaScript, web development, SQL, and Java skills.

• Promote both existing and new solution features to clients.

• Enhance platform adoption and engagement while fostering new business growth through advocacy and referenceability.

• Comprehend and analyze client business needs.

• Assist in the implementation, testing, packaging, and ensure timely and precise solution delivery.

• Collaborate with business development, product, and engineering teams during pre-sales, onboarding, and client retention efforts.

• Maintain a comprehensive understanding of the platform and relay customer insights to the product team.

• Utilize a case tracking system to manage client-driven inquiries.

• Identify opportunities to enhance client relationships and refer them to the appropriate team members.

• Keep up-to-date with expert knowledge of the digital banking market and industry trends.

• Address service disruptions/incidents in accordance with internal incident procedures.

• Ensure projects and requests are completed accurately and on schedule.

⛳️ Requirements

• Over 5 years of experience in a CSM/Solution Engineer role, or as a client-facing technical and business analyst involved in project implementation, pre-sales, and support activities.

• Practical technical experience with JavaScript, HTML, Java, SQL, web, and database technologies.

• Consulting experience, including requirements gathering, translating business needs into technical solutions, and advising clients on best practices, is highly advantageous.

• Fluent in Spanish and proficient in English, with the capability to clearly convey complex technical concepts to diverse audiences.

• Outstanding written and verbal communication skills.

• Ability to independently manage multiple client accounts with minimal or no management oversight.

🏝️ Benefits

• Remote work opportunity.

• Full-time employment.