Solutions Engineer

This is a fully remote position, open to applicants in Belgium, +1 more country.

📋 Description

• Collaborate with account teams as a reliable technical and value advisor.

• Assist customers in utilizing Cellebrite’s Digital Intelligence platform to realize tangible operational results.

• Conduct organized customer discovery to ascertain needs, workflows, technical settings, and mission priorities.

• Convert requirements into problem statements and potential solutions.

• Measure and convey business and mission value.

• Design and showcase comprehensive solution architectures spanning on-premises, SaaS, and hybrid deployments.

• Deliver demonstrations, pilot projects, and proof-of-concepts.

• Offer technical advice on integration, data workflows, security, performance, and scalability.

• Foresee technical risks and suggest mitigation strategies.

• Organize, lead, and document technical business reviews with key accounts.

• Examine investigative workflows and propose case-to-closure solutions encompassing collection, review, analysis, collaboration, and reporting.

• Identify and document risks and architectural deficiencies in strategic accounts, developing mitigation strategies.

• Gather customer feedback, feature requests, and emerging use cases for Product Management and R&D.

• Collaborate with Account Executives on account strategies, growth plans, and renewal risk mitigation.

• Work cross-functionally to ensure seamless transitions from pre-sales to post-sales.

• Represent Cellebrite at industry events, trade shows, training sessions, and workshops.

• Contribute to solution briefs, demo scenarios, playbooks, and internal training materials.

• Stay updated on trends in digital investigations, cloud, SaaS, security, and AI.

• Manage opportunities, pilot projects, TBRs, and strategic initiatives with a focus on organization and follow-through.

• Ensure that solutions comply with relevant legal, regulatory, and privacy standards.

⛳️ Requirements

• Located in the Netherlands or Belgium.

• Proficiency in Dutch is essential; English serves as the primary business language.

• Knowledge of additional languages is advantageous.

• Experience in designing and implementing complex software solutions in customer environments (on-prem, cloud, or hybrid).

• Minimum of 4 years in a customer-facing technical role (Solutions Engineering, Sales Engineering, Customer Success, Professional Services, or similar).

• Experience collaborating with law enforcement, public safety, or government agencies (local, state, federal, or international).

• Bachelor’s degree or equivalent practical experience required.

• Outstanding public speaking, storytelling, and presentation abilities.

• Strong IT foundation: familiarity with Windows/Linux environments, networking, security, SaaS/PaaS/IaaS concepts, and storage systems.

• Robust business and analytical skills linking technical capabilities to operational, financial, and mission-related results.

• Proven cross-functional leadership and project management skills in a matrixed environment.

• Preferred: direct experience within law enforcement, public safety, or Federal/DoD environments.

• Preferred: hands-on experience with digital forensics, eDiscovery, incident response, or investigative workflows.

• Preferred: experience with AI/ML-enabled analytics, automation, or decision-support tools.

• Preferred: background working in or alongside Customer Success and/or Product Management teams.

• Relevant technical certifications are preferred (e.g., cloud platforms, security, digital forensics).

🏝️ Benefits

• Travel required (50–70%) to customer sites, events, and internal engagements.

• Opportunities for training, certifications, community involvement, and peer learning.

• Participation in early access programs, beta testing, and advisory sessions.

• Professional development through the maintenance of strong professional and technical knowledge.