Solutions Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the technical and solution strategy for intricate sales opportunities from the initial discovery phase to validation and closure.

• Conduct discovery sessions to identify business challenges, workflows, technical requirements, success criteria, decision-making factors, and potential risks.

• Convert customer requirements into solution architectures that are aligned with measurable workplace and business outcomes.

• Create and present customized demonstrations tailored for specific customer audiences.

• Oversee technical evaluations and proofs of concept, establishing clear hypotheses, use cases, success criteria, dependencies, and decision-making paths.

• Engage in enterprise architecture discussions that encompass APIs, webhooks, SSO, identity management, employee data, Microsoft 365, security, and other related systems.

• Proactively identify technical risks at an early stage.

• Collaborate with Product, Professional Services, Customer Success, Security, and other specialists.

• Coordinate AI tools and agents for account research, preparation for discovery, demo planning, technical investigations, solution design, and customer deliverables.

• Ensure the accuracy of AI-generated outputs prior to providing customer recommendations, making technical decisions, or communicating externally.

• Assist customers in differentiating viable AI opportunities from mere hype and in linking capabilities to workplace results.

• Oversee RFPs, RFIs, security assessments, solution diagrams, technical documentation, and implementation assumptions.

• Develop reusable discovery frameworks, technical patterns, prompts, demo materials, and AI-enhanced workflows for the Solutions Consulting team.

⛳️ Requirements

• A minimum of 5 years experience in Solutions Consulting, Sales Engineering, Solution Engineering, or technical consulting within the SaaS industry.

• Proven experience in owning technical and solution strategy throughout intricate B2B SaaS sales cycles.

• Exceptional discovery skills, including the ability to uncover business challenges, technical constraints, decision-making criteria, and desired outcomes.

• A history of designing and delivering software demonstrations to business, technical, and executive audiences.

• Strong technical aptitude in areas such as enterprise software, integrations, APIs, identity management, data flows, security, and solution architecture.

• Capable of simplifying technical complexity into clear, relevant, outcome-focused recommendations.

• Practical experience with generative AI, agentic AI, and LLM-based tools in professional settings.

• Knowledge of AI tool limitations and verification needs.

• Proficient in AI orchestration, with skills in defining objectives, structuring workflows, evaluating outputs, verifying assertions, and applying human judgment.

• The discernment to differentiate high-value AI applications from those that may carry risks or are unnecessarily complex.

• Excellent written, verbal, presentation, and storytelling abilities.

• Capability to manage multiple opportunities while maintaining thoroughness, context, and customer trust.

• A consultative approach and credibility with end users, technical teams, business leaders, and executives.

• Experience with IWMS, workplace technology, enterprise integrations, POCs, RFPs, or technical evaluations is advantageous.

• Familiarity with GraphQL APIs, webhooks, SSO/SAML, SCIM, Microsoft 365, SaaS security and privacy concepts, AI agents, or prompt design is a plus.

🏝️ Benefits

• Comprehensive and competitive benefits packages available globally.

• Support for health, well-being, and financial security.

• Empowerment and autonomy to innovate.

• Resources available to ensure your success.

• Opportunities for continuous learning and professional growth.

• A collaborative, results-oriented work environment.

• An AI and advanced technology-enabled workplace.

• A diverse and inclusive workplace culture.