Solutions Consultant

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist customers in resolving technical issues related to Everbridge products.

• Investigate and troubleshoot support inquiries.

• Communicate effectively with customers.

• Guide each issue towards resolution or ensure a well-documented escalation.

• Develop technical and business knowledge of xMatters products and their use cases.

• Lead customers through requirements gathering, business-value mapping, and workshops.

• Analyze customer challenges and provide practical insights and recommendations.

• Deliver post-sale consulting encompassing client management, implementation, and knowledge transfer.

• Manage customer expectations, project scope, and timelines.

• Identify focused initial deployments that enhance adoption and deliver early value.

• Recommend and implement solutions within the defined time and scope.

• Configure integrations and synchronize data between xMatters and third-party applications.

• Maintain regular communication with customers and cultivate effective working relationships.

• Assist in scoping consulting engagements and estimating required effort.

• Identify opportunities for improvement within xMatters and proactively develop solutions.

• Continue to enhance skills and knowledge for expanded responsibilities.

⛳️ Requirements

• Minimum of 3 years of experience in professional services, software consulting, or implementation.

• At least 3 years of experience managing projects or client relationships.

• Exceptional verbal and written communication skills with the capacity to explain technical and business topics to stakeholders at all levels.

• Proven track record in developing and deploying technical solutions.

• Strong judgment and decision-making abilities, particularly when dealing with incomplete or conflicting information.

• Excellent project planning and organizational skills.

• Analytical problem-solving abilities, including the skill to translate customer requirements and objectives into technical solutions.

• Capability to work independently with integrity and accountability.

• Solid understanding of incident management, particularly major incident management.

• Familiarity with event management, observability, collaboration-tool integrations, and related processes.

🏝️ Benefits

• Healthcare benefits.

• Dental benefits.

• Parental planning benefits.

• Mental health benefits.

• Disability income benefits.

• Life and AD&D insurance.

• 401(k) plan and match.

• Paid time off.

• Fitness reimbursements.

• Variable compensation may be included.