Solutions Architect – Service Provider

This is a fully remote position, open to applicants in North Dakota, +2 more states.

📋 Description

• Deliver technical expertise and establish credibility with account teams.

• Present ePlus value propositions and technical solutions to customers.

• Support sales account managers with account planning and manage complex presales projects.

• Prepare technical sections for RFP, RFI, and RFQ submissions.

• Gather customer business and technical requirements to identify recommended solutions.

• Create solution architectures and detailed bills of material.

• Develop proposals and presentations that outline recommended solutions.

• Assist in technical scoping and reviewing Statements of Work.

• Coordinate with customer technical staff regarding solution and implementation details.

• Act as a liaison among sales teams, professional services, and OEM sales and technical teams.

• Mentor junior sales account managers and facilitate knowledge transfer.

• Address customer satisfaction concerns and devise recovery plans.

• Identify potential solution areas for ePlus development or investment.

• Complete training and sustain certifications.

• Contribute to the enhancement of procedures and functions.

• Participate in weekly team planning meetings.

• Handle administrative responsibilities, including expense reports and time tracking.

• Ensure opportunity coverage during training, vacations, and PTO.

• Travel up to 50% as necessary.

⛳️ Requirements

• Extensive hands-on experience with one or more high-end routing platforms, such as Cisco ASR 9000 / 1000 Series, NCS 5500 Series; Juniper MX, PTX, and ACX Series; Nokia 7750 SR, 7950 XRS, and 7250 IXR Series; or Ciena SAOS platforms.

• Strong background in optical networking technologies, including DWDM, OTN, and ROADMs.

• Comprehensive protocol-level understanding of BGP, MPLS, IS-IS, OSPF, and EVPN.

• Capability to integrate routing and optical technologies into unified network solutions.

• Practical experience in designing and deploying large-scale networks for service providers.

• Solid pre-sales engineering experience, including OEM and platform selection, SOW development, and strategic customer interactions.

• Proficient in technical proposal development, solution presentations, product demonstrations, and responding to RFPs/RFIs.

• Minimum of 5+ years in telecommunications or service provider engineering roles.

• College degree or relevant work experience.

• Preferred certifications in applicable technology.

• Exceptional written communication abilities.

• Strong attention to detail.

• Excellent oral presentation skills.

• Willingness to travel up to 50%.

🏝️ Benefits

• Medical, financial, and/or other benefits.

• 401(k) eligibility.

• Employee stock purchase program.

• Paid vacation, sick leave, and personal time off.

• Reasonable accommodations in accordance with applicable laws.