Solutions Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage in technical discovery to evaluate telemetry, infrastructure, data volumes, tooling, and operational needs.

• Create comprehensive Observe observability architectures that encompass ingestion, pipeline structure, data modeling, enrichment, normalization, alerting, and data retention.

• Establish implementation strategies and architectural blueprints for the Implementation Engineering teams.

• Verify configurations, pipelines, and data models against the requirements of production-scale environments.

• Provide guidance to customers on strategies for adopting OpenTelemetry.

• Lead architectural planning from project kickoff through to the transition to dedicated Implementation Engineer teams.

• Generate reference architectures, design decision records, implementation strategies, and configuration standards.

• Assist Implementation teams with resolving architectural challenges, managing scope changes, and making architecture-related decisions.

• Conduct architecture reviews for go-live scenarios to ensure production readiness.

• Design target architectures and phased transition plans for migrations from platforms such as Splunk, ELK, Datadog, Dynatrace, and New Relic.

• Identify architectural deficiencies, data quality concerns, and technical debt, and devise scalable alternatives.

• Develop internal reference architectures, design documents, runbooks, and implementation standards.

• Construct and sustain production-grade field demo infrastructure.

• Document reusable field patterns and create resources for the wider Implementation Engineering team.

• Act as a technical authority on intricate customer scenarios and mentor junior Implementation Engineers.

• Contribute to integrations with adjacent solutions, process re-engineering, and AI refactoring efforts.

• Share insights from the field with Product and Engineering teams to shape the platform roadmap.

⛳️ Requirements

• Over 8 years of experience in customer-facing technical roles, including Solutions Architect, Staff/Principal Engineer, observability engineer, or SRE.

• Proven ability to transition from hands-on execution to high-level architectural thinking.

• Extensive expertise in observability platforms and large-scale telemetry systems.

• Knowledge of data modeling trade-offs involving logs, metrics, and traces.

• Significant hands-on experience with OpenTelemetry, encompassing instrumentation strategies, collector configuration, exporters, and multi-signal pipeline design.

• Documented success in designing or leading migrations from Splunk, ELK, Datadog, New Relic, or Dynatrace to contemporary alternatives.

• Experience in assessing complex enterprise environments and delivering durable, scalable, and practical architectural designs.

• Solid understanding of AWS, GCP, Azure, containerized workloads, and Kubernetes-based environments.

• Excellent communication skills with engineering teams and senior technical leadership.

• Experience in producing architecture diagrams, design decision records, runbooks, and implementation plans.

• Familiarity with AI-assisted observability or AIOps.

🏝️ Benefits

• Medical, dental, vision, life, and disability insurance.

• 401(k) retirement plan.

• Flexible spending account and health savings account.

• A minimum of 12 paid holidays.

• Paid time off.

• Parental leave.

• Employee assistance program.

• Eligibility for bonus plans.

• Eligibility for equity plans.